Global HR Service Center Associate — Customer Experience

Abbott Laboratories; Illinois; On-site; USD 28,000 - 55,000; Full time

Benefits offered by this job

Free medical coverage

Retirement plan

Tuition reimbursement

Education benefits

Job summary

Abbott Park, IL location within the CHR Corporate Human Resources division empowers you to deliver a seamless customer experience for HR-related inquiries, collaborating with HR colleagues around the world to resolve requests with care and accuracy.

The role requires handling high volumes across channels, communicating professionally and compassionately, and continuously anticipating customer needs while upholding service standards.

Qualifications

• Experience handling multiple channels (phone, chat, email).
• Broad knowledge of HR processes and programs.
• Ability to navigate complex organizations with a global mindset.
• Fluency in English; other languages a plus.

Responsibilities

• Solve customer inquiries with timely, accurate replies across channels.
• Partner with HR teams worldwide to drive resolution with urgency.
• Identify at-risk relationships and escalate with compassion.
• Capture feedback and drive improvements in team behaviors.
• Meet or exceed standards for schedule adherence and reliability.

Education

Bachelor's degree preferred

Tools

Workday

Excel

Salesforce

Job description

Abbott Park, IL location within the CHR Corporate Human Resources division empowers you to deliver a seamless customer experience for HR-related inquiries, collaborating with HR colleagues around the world to resolve requests with care and accuracy.

The role requires handling high volumes across channels, communicating professionally and compassionately, and continuously anticipating customer needs while upholding service standards.