People Experience Ambassador - HR Partner

Coastal Waste & Recycling; Fort Myers (FL); On-site; USD 70,000 - 110,000; Full time

Job summary

Coastal Waste & Recycling is seeking a hands-on People Experience Ambassador (HR Partner) to support field locations across the Southeast. The role focuses on employee relations, investigations, coaching leaders, and data-driven workforce solutions in a fast-paced, operational setting.

The ideal candidate has 3+ years in HR with field experience, a strong grasp of labor laws, and the ability to travel regularly to assigned locations.

Qualifications

• 3+ years of progressive HR experience in an HR Generalist, Employee Relations Specialist, or HR Business Partner role.
• Experience independently leading employee relations investigations, including interviews and documenting findings.
• Experience advising managers on performance, workplace concerns, policy interpretation, and corrective actions.
• Strong understanding of employment laws, HR practices, and compliance.
• Experience analyzing workforce data to identify trends and improve retention and performance.
• Excellent communication, conflict resolution, and relationship-building skills.
• Judgment, professionalism, discretion, and ability to handle sensitive employee matters independently.
• Ability and willingness to travel regularly to assigned operational locations.
• Proficiency in Microsoft Office, especially Excel, and experience with HRIS.
• Bilingual English and Spanish or English and Haitian Creole.

Responsibilities

• Serve as a trusted HR partner to operational leaders and employees on relations, performance, policies, and workforce challenges.
• Independently conduct workplace investigations, document findings, recommend disciplinary actions, and guide leaders.
• Regularly visit Coastal locations, connect with frontline employees, and align with operational needs.
• Analyze turnover, attendance, retention, and workforce metrics to drive improvements.
• Identify opportunities to boost engagement, address concerns, and strengthen retention.
• Support onboarding, employee changes, performance documentation, and separations.
• Ensure consistent HR policy application and compliant documentation.
• Partner with Recruiting, Payroll, Benefits, Training, and other People Experience teams to deliver HR solutions.

Skills

Employee relations

Investigations

Policy interpretation

Data analysis

Communication

Conflict resolution

Relationship building

Travel readiness

Excel

HRIS

Bilingual English/Spanish

Education

Bachelor's degree in HR or related field

HR certification (SHRM-CP or PHR)

Tools

Workday HRIS

Excel

Job description

About Coastal Waste & Recycling

At Coastal Waste & Recycling, we're building more than a company, we're building a team. As one of the fastest-growing privately held waste and recycling companies in the Southeast, we're looking for people who take pride in their work, put safety first, and are ready to grow with us.

People Experience Ambassador (HR Partner)

Coastal Waste & Recycling

Join Our Team!

At Coastal Waste & Recycling, our people are at the heart of everything we do. As we continue to grow, we're looking for an experienced, hands-on

People Experience Ambassador who knows how to build relationships, navigate complex employee matters, and partner with operational leaders to drive results.

This isn't your typical desk-based HR role. We're looking for someone who enjoys being in the field, connecting with employees, and making a meaningful impact on the teams they support.

Our ideal candidate brings a strong foundation in employee relations, sound judgment, and the confidence to independently handle workplace investigations, coach leaders through challenging situations, and turn workforce data into actionable solutions.

If you're a proactive HR professional who thrives in a fast-paced, operational environment and enjoys being where the action happens, we'd love to meet you!

What You'll Do

• Serve as a trusted HR partner to operational leaders and employees, providing guidance on employee relations, performance management, company policies, and workforce challenges.
• Independently conduct workplace investigations, document findings, recommend disciplinary actions, and guide leaders through sensitive employee matters.
• Regularly visit assigned Coastal locations, build relationships with frontline employees, and stay connected to operational needs.
• Analyze turnover, attendance, retention, and other workforce metrics to identify trends and partner with leaders on meaningful improvements.
• Identify opportunities to improve employee engagement, address workforce concerns, and strengthen employee retention.
• Support key HR processes, including onboarding, employee changes, performance documentation, and separations.
• Ensure consistent application of HR policies and practices, maintain accurate documentation, and identify potential compliance concerns.
• Partner with Recruiting, Payroll, Benefits, Training, and other People Experience teams to deliver effective HR solutions.

What We're Looking For

• 3+ years of progressive Human Resources experience, preferably in an HR Generalist, Employee Relations Specialist, or HR Business Partner role.
• Demonstrated experience independently leading employee relations investigations, including interviews, documentation, findings, and disciplinary recommendations.
• Experience advising managers on employee performance, workplace concerns, corrective action, and policy interpretation.
• Strong understanding of employment laws, HR practices, and workplace compliance.
• Experience analyzing workforce data, identifying trends, and partnering with leaders to improve employee retention and performance.
• Strong communication, conflict resolution, and relationship-building skills.
• Excellent judgment, professionalism, discretion, and the ability to manage sensitive employee matters independently.
• Ability and willingness to travel regularly to assigned operational locations.
• Proficiency in Microsoft Office, particularly Excel, and experience with HR information systems.
• Bilingual proficiency in English and Spanish or English and Haitian Creole.

What Will Set You Apart

• Experience supporting multiple locations or a field-based workforce.
• Background in waste management, transportation, logistics, manufacturing, or other operationally intensive industries.
• Experience using Workday or a comparable HRIS.
• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Professional HR certification, such as SHRM-CP or PHR.
• Proven success partnering with operational leaders to improve turnover, attendance, employee engagement, or workforce performance.

Why Coastal Waste & Recycling?

At Coastal, we believe People Experience is about more than policies and processes. It's about being connected to our team members, understanding the business, and making a difference where it matters most.

As a People Experience Ambassador, you'll have the opportunity to take ownership of employee relations matters, build meaningful partnerships with operational leaders, and directly influence the employee experience across your assigned locations.

You'll join a collaborative People Experience team that values initiative, accountability, sound judgment, and practical solutions.

We're looking for someone who doesn't wait for challenges to come to them — someone who gets involved, asks questions, identifies opportunities, and takes action.

Coastal Waste & Recycling is an Equal Opportunity Employer.