People-Driven Operations Leader

ADP, Inc.; Salem (NH); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive benefits

401K and company matching

PTO for rest and relaxation

Gym reimbursement

Employee Assistance Program

Inclusive work environment

Employee training and development

Community service initiatives

Employee appreciation and events

Employee referral program

Job summary

Emerald Technologies in Salem, NH is seeking an Operations Supervisor to lead a motivated team in a fast-paced EMS environment. You will supervise daily activities, ensure quality standards, and align operations with corporate goals while maintaining safety and compliance.

You will manage timecards, coach employees, review performance, and monitor KPIs. This role requires strong people skills, analytical ability, and the capacity to drive process improvements across departments.

Qualifications

• 2+ years of leadership or supervisory experience in manufacturing.
• Strong analytical skills to interpret and act on KPIs and performance data.
• Excellent communication, conflict resolution, and organizational skills.
• Ability to lead in a fast-paced, evolving environment while maintaining a positive team culture.

Responsibilities

• Directly supervise daily team activities, ensuring timely completion of tasks and adherence to quality and efficiency standards.
• Approve timecards, time-off requests, and schedule changes in accordance with company policies.
• Provide consistent coaching, feedback, and performance evaluations, including one-on-one meetings and annual reviews.
• Monitor team and individual performance against KPIs and productivity metrics; implement action plans for improvement.
• Support team development by identifying training needs, mentoring employees, and facilitating growth opportunities.
• Escalate and resolve complex issues, customer concerns, or operational challenges.
• Ensure compliance with company policies, procedures, and safety regulations.
• Collaborate cross-functionally with other teams to align goals and optimize workflow.

Skills

Leadership

People management

KPI analysis

Communication

Timekeeping systems

Reporting tools

Performance management

Conflict resolution

Tools

Timekeeping software

Reporting tools

Performance management platforms

Job description

Emerald Technologies in Salem, NH is seeking an Operations Supervisor to lead a motivated team in a fast-paced EMS environment. You will supervise daily activities, ensure quality standards, and align operations with corporate goals while maintaining safety and compliance.

You will manage timecards, coach employees, review performance, and monitor KPIs. This role requires strong people skills, analytical ability, and the capacity to drive process improvements across departments.