Second-Shift Operations Lead: Team & Process Coach

ADP, Inc.; Saline (MI); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical/Dental/Vision

HSA/FSA

401K with match

PTO

Gym reimbursement

EAP

Inclusive environment

Training & development

Community service

Employee events

Referral program

Job summary

Emerald Technologies in Saline, MI is seeking an Operations Team Leader for the second shift to mentor peers, maintain a positive team culture, and drive daily operations.

You will act as a liaison between frontline staff and management, onboard new teammates, monitor workflow, and escalate bottlenecks to ensure smooth production. This role emphasizes teamwork, communication, and adherence to company values in a dynamic EMS environment.

Qualifications

• Proven experience in a team environment, with informal or formal leadership responsibilities preferred.
• Strong interpersonal and communication skills, with the ability to build trust and motivate others.
• Excellent organizational and problem-solving abilities.
• Comfortable working collaboratively with various departments and adapting to changing priorities.
• A positive, professional attitude and a commitment to Emerald Technologies’ mission and values.

Responsibilities

• Act as a day-to-day support resource for team members by answering questions, clarifying processes, and assisting with problem-solving.
• Serve as a liaison between the team and management, helping communicate updates, concerns, and suggestions in both directions.
• Support new team member onboarding and training, offering guidance and mentorship to promote confidence and capability.
• Monitor team workflow and escalate potential bottlenecks, inefficiencies, or quality concerns to management.
• Lead by example in promoting Emerald Technologies' values, policies, and operational standards.
• Facilitate informal team huddles or check-ins as needed to ensure alignment of tasks, deadlines, and priorities.
• Provide constructive feedback to management regarding team dynamics, performance trends, and improvement opportunities.
• Encourage collaboration and morale within the team, helping to resolve minor interpersonal or task-related issues before they escalate.

Job description

Emerald Technologies in Saline, MI is seeking an Operations Team Leader for the second shift to mentor peers, maintain a positive team culture, and drive daily operations.

You will act as a liaison between frontline staff and management, onboard new teammates, monitor workflow, and escalate bottlenecks to ensure smooth production. This role emphasizes teamwork, communication, and adherence to company values in a dynamic EMS environment.