People & Customer Experience Manager

RDM Recruiting; Indianapolis (IN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental & vision insurance

401(k)

PTO and holidays

Mileage reimbursement

Flexible work environment

Job summary

RDM Recruiting is hiring a People & Customer Experience Manager to unite HR, employee engagement, and customer experience for a blue-collar workforce in Indianapolis. You will work with leadership and support teams across office, retail, construction, and service, enhancing culture and aligning experiences with business goals.

The role blends HR operations with customer-facing initiatives, offering growth and direct exposure to company leadership in a non-corporate environment.

Qualifications

• HR experience, education, or professional HR training/certification.
• Strong communication and relationship-building skills.
• Construction, home services, retail, or field workforce experience preferred.

Responsibilities

• Develop employee engagement and recognition initiatives.
• Help coordinate company events and internal communications.
• Conduct employee surveys, stay interviews, and exit interviews.
• Support employee training and career development.
• Help strengthen culture across office, retail, and field teams.
• Create a consistent, high-quality customer experience; follow up with customers.

Skills

HR experience

Communication

Relationship-building

Initiative

Education

SHRM-CP / PHR certification

Job description

Schedule: Full-Time | Primarily On-Site with Flexibility

We're not looking for someone who checks every box.

We're looking for a people-focused HR professional who can connect with a blue-collar workforce, communicate confidently with customers, and help build an even stronger employee and customer experience.

If you enjoy HR but want the opportunity to have a broader impact on an organization, we'd like to hear from you.

We are recruiting for a growing, family-owned company in the residential construction and home services industry seeking a People & Customer Experience Manager.

This is a unique role combining HR, employee engagement, and customer experience. You'll work directly with company leadership while supporting employees across office, retail, construction, and service teams.

If you have an HR background but want a role where you're involved in more than policies and paperwork, this could be a great fit.

What You'll Do

Employee Experience

• Develop employee engagement and recognition initiatives.
• Help coordinate company events and internal communications.
• Conduct employee surveys, stay interviews, and exit interviews.
• Support employee training and career development.
• Help strengthen culture across office, retail, and field teams.

Customer Experience

• Help create a consistent, high-quality customer experience.
• Proactively follow up with customers throughout their projects.
• Assist with escalated customer concerns and identify solutions.
• Track customer feedback, reviews, and satisfaction.
• Partner with project and retail teams to improve communication and service.

HR & People Operations

• Support recruiting, hiring, onboarding, employee relations, and offboarding.
• Maintain employee records, policies, and HR compliance.
• Coordinate benefits, PTO, background checks, and HR administration.
• Support workers' compensation and employee performance matters.
• Help plan seasonal hiring and workforce needs.
• Serve as backup support for payroll as needed.

What We're Looking For

• HR experience, education, or professional HR training/certification.
• Working knowledge of HR compliance and the employee lifecycle.
• SHRM-CP, PHR, or similar certification is a plus.
• Construction, home services, retail, or field workforce experience is preferred.
• Strong communication and relationship-building skills.
• Comfortable interacting with everyone from field crews and customers to company leadership.
• Organized, adaptable, and comfortable wearing multiple hats.
• Someone who takes initiative and doesn't need to be micromanaged.
• Valid driver's license and reliable transportation for occasional local travel.

Why Consider This Opportunity?

• $60K–$90K salary, based on experience.
• Health insurance with employer contribution.
• Company-paid dental and vision.
• 401(k).
• PTO and holidays.
• Mileage/gas reimbursement for local travel.
• Flexible, non-corporate work environment.
• Direct access to company leadership.
• Opportunity to help build programs and processes rather than simply maintain them.
• Long-term growth potential as the company expands.