People & Culture Manager

The Crescent Hotels Group; Milwaukee (WI); On-site; USD 60,000 - 90,000; Full time

Job summary

An established industry player is on the lookout for a dynamic People & Culture Manager to lead their HR functions and cultivate a thriving workplace culture. This pivotal role involves strategic talent management, employee engagement, and compliance oversight, ensuring that the organization aligns with luxury service standards. You will play a crucial part in shaping a positive work environment while overseeing training and development initiatives. Join a passionate team dedicated to exceptional guest experiences, where your contributions will make a significant impact. If you are a strategic thinker with a passion for hospitality, this is your chance to shine.

Benefits

Highly competitive salary

Exceptional benefits for associates & family

401K matching program

Flexible scheduling

Discounts at managed properties

Qualifications

• 5+ years of HR leadership experience, including 3 years in management.
• Strong knowledge of employment laws and compliance.

Responsibilities

• Develop recruitment strategies to attract top talent.
• Foster a positive and inclusive work environment.

Skills

HR Leadership

Talent Development

Employee Engagement

Compliance Knowledge

Interpersonal Skills

Problem-Solving Skills

Education

Bachelor's Degree in Human Resources

Business Administration

Tools

UKG/UltiPro Systems

Job description

Description

The Iron Horse is seeking a People & Culture Manager to join the team. This role will be responsible for overseeing all HR functions, ensuring compliance with labor laws, and fostering a positive workplace culture aligned with the hotel's luxury service standards. This leadership role requires a strategic thinker with a passion for hospitality, talent development, and employee engagement.

At Crescent Hotels & Resorts, we understand what it takes to be part of something great. We encourage you to bring your true self to work every day, celebrate you, and support your career growth. We offer health & wellness programs, top-tier learning and development opportunities, and travel discounts to explore your inner explorer. We are excited for you to start your journey with us, where You Belong. We Care. Shine Bright.

We are a team of hospitality professionals deeply committed to providing exceptional guest experiences. Our associates are the shining stars of our success!

We are committed to providing you with:

• Highly competitive salary
• Exceptional benefits for eligible associates & family members
• 401K matching program
• Flexible scheduling
• Discounts at Crescent managed properties across North America

What will I be doing?

Talent Management:

• Develop and implement recruitment strategies to attract top hospitality talent for leadership and hourly positions.
• Oversee onboarding programs for seamless integration of new hires.

Associate Relations & Engagement:

• Foster a positive, inclusive, and productive work environment.
• Serve as a trusted advisor to managers and associates on HR matters.
• Address and resolve associate concerns promptly, ensuring policy compliance.
• Organize engagement and recognition programs aligned with Crescent’s initiatives.

Training & Development:

• Facilitate training to enhance skills and guest service.
• Oversee leadership development and succession planning.
• Ensure timely compliance training for all associates.

Compensation & Benefits:

• Manage payroll processes with Finance for accuracy and compliance.
• Administer benefits including health insurance, retirement, and wellness programs.
• Monitor industry trends to maintain competitive compensation.

Compliance & Risk Management:

• Ensure adherence to labor laws and maintain HR records.
• Lead workplace investigations and implement corrective actions.
• Oversee safety programs and risk mitigation strategies.

Minimum Requirements:

• 5+ years of HR leadership experience, including at least 3 years in a management role in hospitality or related industry.
• Bachelor's degree in human resources, Business Administration preferred.
• Strong knowledge of employment laws.
• Experience with UKG/UltiPro systems and payroll processing.
• Excellent interpersonal, communication, and problem-solving skills.
• Ability to thrive in a fast-paced hospitality environment.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. We comply with federal employment laws. For more information, review the Know Your Rights notice from the Department of Labor.

Source: Crescent Hotels & Resorts