PEO Onboarding & Implementation Lead

Paychex; Irving, Tempe, Saint Petersburg, West Henrietta (TX, AZ, FL, NY); On-site; USD 49,000 - 77,000; Full time

Benefits offered by this job

Medical coverage

Tuition reimbursement

401(k) + employer match

Adoption assistance

Paid time off

Flexible work-life balance

Job summary

Paychex in Irving, TX seeks a project manager to lead the implementation of Paychex software and hardware for client onboarding, ensuring a cohesive, end-to-end experience.

You will coordinate internal teams—Payroll, Benefits, ACA, HR—and external partners, manage timelines, communicate status, and drive process improvements to meet client needs.

This role emphasizes strong communication, risk management, and attention to detail to deliver successful launches and enable ongoing service.

Qualifications

• Bachelor's Degree preferred.
• 2 years of experience in Client Onboarding preferred.
• Sales experience preferred.
• Communication experience preferred.
• Needs Assessment experience preferred.
• Coordinating experience preferred.
• Management experience preferred.
• Project Management experience preferred.
• Project Scoping experience preferred.
• Contingency Planning experience preferred.
• Product Software Implementation Method experience preferred.
• Process Improvement experience preferred.
• Hardware Architecture experience preferred.
• Paychex experience preferred.
• Employee Onboarding experience preferred.
• Software Documentation experience preferred.
• Sales Management experience preferred.

Responsibilities

• Acts as a contact for the client during the implementation process to resolve issues, answer questions and ensure expectations and deadlines are met.
• Manages client employees benefit onboarding process, including conducting the employee orientation meeting.
• Creates and manages an implementation timeline, sets expectations and defines responsibilities with concise communication, including all tasks to be completed to ensure a successful client launch.
• Interfaces internally with Payroll, Payroll Compliance, Benefits, ACA Compliance, Human Resources, the new Client Data Team, and Sales; externally partners with clients, worksite employees, brokers, and vendors.
• Ensures client expectations are properly set and exercises agility and strong communication when timelines change.
• Manages changes in project scope, identifies potential risks, and devises contingency plans to ensure client needs are being met.
• Manages communications and meetings with team members to ensure tasks are being completed and deadlines met.
• Provides Management team with regular status reports to ensure client satisfaction and progress is being met.
• Ensures a thorough transition of the client to Ongoing Service.
• Makes recommendations regarding needs analysis and potential process improvements; coordinates client training to ensure client expectations are met.

Skills

Sales

Communication

Needs Assessment

Coordinating

Management

Project Management

Project Scoping

Contingency Planning

Product Software Implementation Method

Process Improvement

Hardware Architecture

Paychex

Employee Onboarding

Software Documentation

Sales Management

Education

Bachelor's Degree

Job description

Paychex in Irving, TX seeks a project manager to lead the implementation of Paychex software and hardware for client onboarding, ensuring a cohesive, end-to-end experience.

You will coordinate internal teams—Payroll, Benefits, ACA, HR—and external partners, manage timelines, communicate status, and drive process improvements to meet client needs.

This role emphasizes strong communication, risk management, and attention to detail to deliver successful launches and enable ongoing service.