Pega Production Support Analyst - Incident Mgmt & Training

Seneca Resources; Baltimore (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

A strategic IT consulting firm in Baltimore seeks an Associate Analyst to lead monitoring and troubleshooting for enterprise applications. The role involves collaboration with multiple teams to resolve user issues, requiring strong troubleshooting and communication skills. A Bachelor's Degree and experience in a production environment are essential. The position is full-time and onsite five days a week.

Qualifications

• Experience supporting customers using web-based applications in a production environment.
• High level of written communication and documentation skills.
• Experience managing incidents, problems and change processes in a production environment.

Responsibilities

• Lead monitoring and troubleshooting of user issues for enterprise Pega applications.
• Collaborate with cross functional scrum teams to resolve user issues.
• Offer clear instructions and workarounds for resolving common issues.

Skills

Customer incident management

Troubleshooting

Effective communication

Agile framework

SQL knowledge

Education

Bachelor’s Degree

Tools

JIRA

Job description

A strategic IT consulting firm in Baltimore seeks an Associate Analyst to lead monitoring and troubleshooting for enterprise applications. The role involves collaboration with multiple teams to resolve user issues, requiring strong troubleshooting and communication skills. A Bachelor's Degree and experience in a production environment are essential. The position is full-time and onsite five days a week.