VP of Production Support & Operations

Natixis Corporate & Investment Banking; New York (NY); On-site; USD 115,000 - 145,000; Full time

Benefits offered by this job

Generous benefits package

Discretionary incentive awards based on performance

Job summary

A financial services firm in New York is seeking a Production Support Lead to oversee incident resolution and improve the IT Run framework across multiple teams. This role requires a Bachelor's in Computer Science and experience in IT support within financial services. Key responsibilities include coordinating incidents, ensuring communication with stakeholders, and improving service levels. Knowledge of financial products and tools like SQL and Bloomberg is essential. Candidates should have strong analytical and customer service skills, along with the ability to manage multiple tasks in a dynamic environment.

Qualifications

• Experience in IT Support Analyst functions in Finance.
• Knowledge of financial products like Credit bonds and Equity Options.
• Ability to prioritize and multi-task in a fast-paced environment.

Responsibilities

• Coordinate incident resolutions across IT teams.
• Provide guidance on major incident resolution.
• Ensure IT Run Framework is adhered to by team members.

Skills

Incident coordination

Customer service focus

Analytical skills

Detail oriented

Agile methodologies

Education

Bachelor Degree in Computer Science

Tools

SQL

Fidessa

Bloomberg

Murex

Job description

A financial services firm in New York is seeking a Production Support Lead to oversee incident resolution and improve the IT Run framework across multiple teams. This role requires a Bachelor's in Computer Science and experience in IT support within financial services. Key responsibilities include coordinating incidents, ensuring communication with stakeholders, and improving service levels. Knowledge of financial products and tools like SQL and Bloomberg is essential. Candidates should have strong analytical and customer service skills, along with the ability to manage multiple tasks in a dynamic environment.