Production Support Engineer — Incident Management and SQL

Genius Business Solutions; Jersey City (NJ); Vor Ort; USD 90.000 - 120.000; Vollzeit

Zusammenfassung

Genius Business Solutions Inc. in Jersey City, NJ seeks a Production Support professional to monitor critical applications and dashboards. The role focuses on day-to-day health checks, incident triage, and cross-team coordination to resolve issues and minimize downtime.

The ideal candidate is hands-on, comfortable troubleshooting in real time, and experienced with production environments, dashboards, and log analysis. Strong communication is essential.

Qualifikationen

• Experience in production or operational support for enterprise systems.
• Strong Java and SQL/PL-SQL proficiency.
• Ability to debug, analyze logs, and interpret stack traces.
• Experience with incident management and RCA.
• Familiarity with dashboards and monitoring practices.
• Ability to work with multiple teams in fast-paced environments.

Aufgaben

• Perform daily production support activities, including dashboard monitoring, application checks, and service health verification.
• Monitor system performance and availability; identify anomalies and initiate investigation and remediation.
• Provide high-level incident triage and resolution, including ownership, impact assessment, and escalation when needed.
• Troubleshoot and debug application issues using logs, SQL queries, and root cause investigation techniques.
• Support and monitor batch processing, including scheduling, failures, reruns, reconciliation, and dependency checks.
• Collaborate with multiple teams to drive issue resolution and communication.
• Create and maintain runbooks, SOPs, and knowledge articles; contribute to continuous improvement of monitoring and support processes.
• Participate in post-incident reviews to document root causes and corrective actions.

Kenntnisse

Spring Boot

Kafka

Microservices

AWS

Java

SQL/PL-SQL

Debugging & Log Analysis

Incident Management

Batch Job Monitoring

Root Cause Analysis (RCA)

Service Health Monitoring

Dashboard Monitoring

Tools

SOAP Web Services

Jobbeschreibung

Genius Business Solutions Inc. in Jersey City, NJ seeks a Production Support professional to monitor critical applications and dashboards. The role focuses on day-to-day health checks, incident triage, and cross-team coordination to resolve issues and minimize downtime.

The ideal candidate is hands-on, comfortable troubleshooting in real time, and experienced with production environments, dashboards, and log analysis. Strong communication is essential.