Incident & Production Support Lead (IT Operations)

Southern Arkansas University; Alpharetta (GA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

In-depth training

Annual increase

Flexible benefits package

Ongoing training and support

Valuable industry experience

Job summary

A regional university is seeking an Incident Manager / Production Support Analyst to manage incidents and collaborate with teams globally. Responsibilities include incident management, advising on processes, and conducting reviews to enhance operational stability. Candidates should hold a Bachelor’s degree in a STEM field and possess strong communication and troubleshooting skills. The role offers in-depth training and career growth opportunities.

Qualifications

• GPA of 2.75 or higher required.
• Ability to manage high-stress situations.
• Understanding of large infrastructure technologies.

Responsibilities

• Provide team coverage for incident management.
• Advise on Incident Management and ITSM processes.
• Conduct post-incident reviews and drive change.

Skills

Communication skills

Troubleshooting

Organizational skills

Learning agility

Facilitation

Education

Bachelor's degree in computer science or related STEM subject

Tools

ITIL IT Service Management

Linux

Networking

Servers

Databases

Job description

A regional university is seeking an Incident Manager / Production Support Analyst to manage incidents and collaborate with teams globally. Responsibilities include incident management, advising on processes, and conducting reviews to enhance operational stability. Candidates should hold a Bachelor’s degree in a STEM field and possess strong communication and troubleshooting skills. The role offers in-depth training and career growth opportunities.