Peer Support Specialist / Operations (Willowbrook, IL | Full-Time | On-Site)

Atlantic Health Strategies™; Illinois; On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Paid Time Off

Health Insurance

Job summary

Resilience Behavioral Health of Illinois in Willowbrook, IL is seeking a full-time Peer Support Specialist to join the operations team. The role blends client-focused peer support with day-to-day site operations within our behavioral health treatment program.

You will use lived recovery experience to engage clients, support milieu safety, coordinate schedules across PHP, IOP, and outpatient tracks, and provide administrative support to ensure smooth program delivery.

Qualifications

• High school diploma or GED required.
• CRSS credential strongly preferred; pursuing allowed.
• 1–2 years in behavioral health or direct care.
• Comfort with individuals in mental health and substance use treatment.
• Strong communication and organizational abilities.
• Full-time, on-site availability in Willowbrook, IL (days).

Responsibilities

• Provide peer support and mentorship to clients.
• Monitor milieu and supervise clients for safety.
• Assist with daily program operations and check-in/out.
• Coordinate between clinical and administrative staff.
• Document observations and daily activity logs.
• Coordinate client transportation, groups, and appointments.
• Maintain a clean, welcoming facility and flag safety needs.
• Provide general administrative support as needed.
• Respond calmly to de-escalate situations.

Skills

Communication skills

Organizational skills

Multitasking

Reliability

De-escalation

Education

High school diploma or GED

CRSS credential

Job description

Peer Support Specialist / Operations
Willowbrook, IL | Full-Time | On-Site

About Resilience Behavioral Health

Resilience Behavioral Health of Illinois provides client-first, dual-diagnosis behavioral health treatment at its Willowbrook facility, offering Partial Hospitalization, Intensive Outpatient, Outpatient, Residential Inpatient, and Crisis Stabilization programming.

The Opportunity

The Peer Support Specialist plays a dual role at the Willowbrook facility, drawing on lived experience with recovery to support clients moving through Resilience's treatment programs while also supporting the day-to-day administrative operations of the site. This is a full-time, on-site, day-shift role reporting into the admin team.

What You\'ll Do

• Provide peer support and mentorship to clients, sharing lived recovery experience to build trust and encourage engagement in treatment
• Monitor the milieu and provide direct client supervision to help maintain a safe, structured, and supportive treatment environment
• Support daily program operations, including client check-in and check-out, attendance tracking, and coordination between clinical and administrative staff
• Assist clients with daily living needs, program orientation, and general questions, escalating clinical concerns to the appropriate clinician
• Document client observations, incidents, and daily activity logs accurately and in accordance with facility and regulatory standards
• Support scheduling and coordination of client transportation, groups, and appointments across PHP, IOP, and outpatient tracks
• Help maintain a clean, organized, and welcoming facility, including stocking supplies and flagging maintenance or safety needs to leadership
• Provide general administrative support, such as answering phones, filing, and data entry, as needed by the operations team
• Respond calmly and appropriately to de-escalate situations, following facility safety protocols

Requirements

• High school diploma or GED required
• CRSS (Certified Recovery Support Specialist) credential through the Illinois Certification Board strongly preferred; candidates actively working toward CRSS certification will also be considered
• 1 to 2 years of relevant experience, ideally in a behavioral health, substance use treatment, or direct care setting
• Comfort working with individuals receiving treatment for mental health and substance use conditions
• Strong communication and organizational skills, with the ability to multitask in a fast-paced treatment environment
• Dependable, punctual, and detail-oriented
• Full-time, on-site availability in Willowbrook, IL, days

Compensation and Benefits

• Hourly position: $20.00 to $25.00 per hour.
• Paid Time Off
• Health Insurance

This is a direct hire with Resilience Behavioral Health. Atlantic Health Strategies is recruiting on their behalf.