Peer Support Specialist / Operations (Willowbrook, IL | Full-Time | On-Site)

Atlantic Health Strategies; California (MO); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Paid Time Off

Health Insurance

Job summary

Resilience Behavioral Health of Illinois in Willowbrook, IL, seeks a Peer Support Specialist / Operations to support clients moving through treatment programs while also assisting with day-to-day site operations.

The role is full-time and on-site, leveraging lived recovery experience to foster engagement and provide administrative coordination for PHP, IOP, and outpatient tracks. Competitive hourly compensation with PTO and health insurance offered.

Qualifications

• CRSS credential strongly preferred; candidates actively working toward CRSS certification will also be considered.
• 1–2 years of relevant experience, ideally in a behavioral health, substance use treatment, or direct care setting.
• High school diploma or GED required.

Responsibilities

• Provide peer support and mentorship to clients, sharing lived recovery experience to build trust and encourage engagement in treatment.
• Monitor the milieu and provide direct client supervision to help maintain a safe, structured, and supportive treatment environment.
• Support daily program operations, including client check-in and check-out, attendance tracking, and coordination between clinical and administrative staff.
• Assist clients with daily living needs, program orientation, and general questions, escalating clinical concerns to the appropriate clinician.
• Document client observations, incidents, and daily activity logs accurately and in accordance with facility and regulatory standards.
• Support scheduling and coordination of client transportation, groups, and appointments across PHP, IOP, and outpatient tracks.
• Help maintain a clean, organized, and welcoming facility, including stocking supplies and flagging maintenance or safety needs to leadership.
• Provide general administrative support, such as answering phones, filing, and data entry, as needed by the operations team.
• Respond calmly and appropriately to de-escalate situations, following facility safety protocols.

Skills

CRSS credential

Experience 1-2 years

Education

High school diploma or GED

Job description

Peer Support Specialist / Operations (Willowbrook, IL | Full-Time | On-Site)

Resilience Behavioral Health of Illinois provides client-first, dual-diagnosis behavioral health treatment at its Willowbrook facility, offering Partial Hospitalization, Intensive Outpatient, Outpatient, Residential Inpatient, and Crisis Stabilization programming.

The Opportunity

The Peer Support Specialist plays a dual role at the Willowbrook facility, drawing on lived experience with recovery to support clients moving through Resilience's treatment programs while also supporting the day-to-day administrative operations of the site. This is a full-time, on-site, day-shift role reporting into the admin team.

What You'll Do

• Provide peer support and mentorship to clients, sharing lived recovery experience to build trust and encourage engagement in treatment
• Monitor the milieu and provide direct client supervision to help maintain a safe, structured, and supportive treatment environment
• Support daily program operations, including client check-in and check-out, attendance tracking, and coordination between clinical and administrative staff
• Assist clients with daily living needs, program orientation, and general questions, escalating clinical concerns to the appropriate clinician
• Document client observations, incidents, and daily activity logs accurately and in accordance with facility and regulatory standards
• Support scheduling and coordination of client transportation, groups, and appointments across PHP, IOP, and outpatient tracks
• Help maintain a clean, organized, and welcoming facility, including stocking supplies and flagging maintenance or safety needs to leadership
• Provide general administrative support, such as answering phones, filing, and data entry, as needed by the operations team
• Respond calmly and appropriately to de-escalate situations, following facility safety protocols

Requirements

Requirements

• High school diploma or GED required
• CRSS (Certified Recovery Support Specialist) credential through the Illinois Certification Board strongly preferred; candidates actively working toward CRSS certification will also be considered
• 1 to 2 years of relevant experience, ideally in a behavioral health, substance use treatment, or direct care setting
• Comfort working with individuals receiving treatment for mental health and substance use conditions
• Strong communication and organizational skills, with the ability to multitask in a fast-paced treatment environment
• Dependable, punctual, and detail-oriented
• Full-time, on-site availability in Willowbrook, IL, days

Compensation and Benefits

• Hourly position: $20.00 to $25.00 per hour.
• Paid Time Off
• Health Insurance

This is a direct hire with Resilience Behavioral Health.