Peer Support Specialist / Operations (Willowbrook, IL | Full-Time | On-Site)

Atlantic Health Strategies; Northern (KY); Hybrid; USD 28,000 - 34,000; Full time

Benefits offered by this job

Paid Time Off

Health Insurance

Job summary

Resilience Behavioral Health of Illinois seeks a Peer Support Specialist to join our Willowbrook team. The role combines client-facing peer support with on-site administrative duties, reporting to the admin team on a day shift.

Responsibilities include mentoring clients using lived recovery experience, supervising the milieu, and coordinating between clinical and administrative staff to ensure smooth program operations.

Qualifications

• High school diploma or GED required.
• CRSS credential preferred; candidates actively working toward CRSS will be considered.
• 1–2 years of relevant experience in behavioral health or direct care.
• Comfort working with individuals in treatment for mental health and substance use.
• Strong communication and organizational skills with multitasking ability in a fast-paced setting.
• Dependable, punctual, and detail-oriented.

Responsibilities

• Provide peer support and mentorship to clients using lived recovery experience.
• Monitor the milieu and supervise clients to maintain a safe environment.
• Support daily program operations, including client check-in/check-out, attendance tracking, and coordination between clinical and administrative staff.
• Assist clients with daily living needs, program orientation, and general questions; escalate clinical concerns as needed.
• Document client observations and daily activity logs per facility and regulatory standards.
• Coordinate scheduling and transportation for groups and appointments across PHP, IOP, and outpatient tracks.
• Maintain a clean, organized facility and flag maintenance or safety needs to leadership.
• Provide general administrative support such as answering phones, filing, and data entry.
• Respond calmly to de-escalate situations following safety protocols.

Skills

Communication

Organizational skills

Multitasking

Lived recovery experience

Education

CRSS Credential (preferred)

High school diploma or GED

Job description

Peer Support Specialist / Operations (Willowbrook, IL | Full-Time | On-Site)

Willowbrook, United States | Posted on 09/08/2026

Resilience Behavioral Health of Illinois provides client-first, dual-diagnosis behavioral health treatment at its Willowbrook facility, offering Partial Hospitalization, Intensive Outpatient, Outpatient, Residential Inpatient, and Crisis Stabilization programming.

The Opportunity

The Peer Support Specialist plays a dual role at the Willowbrook facility, drawing on lived experience with recovery to support clients moving through Resilience's treatment programs while also supporting the day-to-day administrative operations of the site. This is a full-time, on-site, day-shift role reporting into the admin team.

What You'll Do

• Provide peer support and mentorship to clients, sharing lived recovery experience to build trust and encourage engagement in treatment
  
• Monitor the milieu and provide direct client supervision to help maintain a safe, structured, and supportive treatment environment
  
• Support daily program operations, including client check-in and check-out, attendance tracking, and coordination between clinical and administrative staff
  
• Assist clients with daily living needs, program orientation, and general questions, escalating clinical concerns to the appropriate clinician
  
• Document client observations, incidents, and daily activity logs accurately and in accordance with facility and regulatory standards
  
• Support scheduling and coordination of client transportation, groups, and appointments across PHP, IOP, and outpatient tracks
  
• Help maintain a clean, organized, and welcoming facility, including stocking supplies and flagging maintenance or safety needs to leadership
  
• Provide general administrative support, such as answering phones, filing, and data entry, as needed by the operations team
  
• Respond calmly and appropriately to de-escalate situations, following facility safety protocols
  

Requirements

Requirements

• High school diploma or GED required
  
• CRSS (Certified Recovery Support Specialist) credential through the Illinois Certification Board strongly preferred; candidates actively working toward CRSS certification will also be considered
  
• 1 to 2 years of relevant experience, ideally in a behavioral health, substance use treatment, or direct care setting
  
• Comfort working with individuals receiving treatment for mental health and substance use conditions
  
• Strong communication and organizational skills, with the ability to multitask in a fast-paced treatment environment
  
• Dependable, punctual, and detail-oriented
  
• Full-time, on-site availability in Willowbrook, IL, days
  

Compensation and Benefits

• Hourly position: $20.00 to $25.00 per hour.
  
• Paid Time Off
  
• Health Insurance
  

This is a direct hire with Resilience Behavioral Health. Atlantic Health Strategies is recruiting on their behalf.