Operations / Behavioral Health Technician (OPS/BHT)

Atlantic Health Strategies™; Illinois; On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off

Health Insurance

Job summary

Resilience Behavioral Health in Willowbrook, IL seeks a dedicated Peer Support Specialist to join the on-site team. The role blends client-facing peer support with light administrative duties, contributing to a safe, structured treatment environment across PHP, IOP and outpatient tracks.

You will draw on lived recovery experience to support engagement, assist with daily activities, coordinate transportation and stay compliant with regulatory standards. This is a day-shift, full-time position.

Qualifications

• Provide peer support and mentorship to clients.
• Monitor milieu and provide direct client supervision.
• Assist with daily living needs and program orientation.
• Escalate clinical concerns to the appropriate clinician when needed.
• Document client observations and daily activity logs accurately.

Responsibilities

• Provide peer support and mentorship to clients, sharing lived recovery experience to build trust and engagement.
• Monitor the milieu and provide direct client supervision for a safe treatment environment.
• Support daily program operations: client check-in/out, attendance tracking, and coordination between clinical and admin staff.
• Assist clients with daily living needs and general questions, escalate clinical concerns.
• Document observations and incidents accurately and in line with standards.

Skills

Peer support

Communication skills

Organizational skills

Multitasking

Education

High school diploma or GED

CRSS credential (Illinois Certification Board)

Job description

Peer Support Specialist / Operations
Willowbrook, IL | Full-Time | On-Site

About Resilience Behavioral Health

Resilience Behavioral Health of Illinois provides client-first, dual-diagnosis behavioral health treatment at its Willowbrook facility, offering Partial Hospitalization, Intensive Outpatient, Outpatient, Residential Inpatient, and Crisis Stabilization programming.

The Opportunity

The Peer Support Specialist plays a dual role at the Willowbrook facility, drawing on lived experience with recovery to support clients moving through Resilience's treatment programs while also supporting the day-to-day administrative operations of the site. This is a full-time, on-site, day-shift role reporting into the admin team.

What You'll Do

• Provide peer support and mentorship to clients, sharing lived recovery experience to build trust and encourage engagement in treatment
  
• Monitor the milieu and provide direct client supervision to help maintain a safe, structured, and supportive treatment environment
  
• Support daily program operations, including client check-in and check-out, attendance tracking, and coordination between clinical and administrative staff
  
• Assist clients with daily living needs, program orientation, and general questions, escalating clinical concerns to the appropriate clinician
  
• Document client observations, incidents, and daily activity logs accurately and in accordance with facility and regulatory standards
  
• Support scheduling and coordination of client transportation, groups, and appointments across PHP, IOP, and outpatient tracks
  
• Help maintain a clean, organized, and welcoming facility, including stocking supplies and flagging maintenance or safety needs to leadership
  
• Provide general administrative support, such as answering phones, filing, and data entry, as needed by the operations team
  
• Respond calmly and appropriately to de-escalate situations, following facility safety protocols

Requirements

• High school diploma or GED required
  
• CRSS (Certified Recovery Support Specialist) credential through the Illinois Certification Board strongly preferred; candidates actively working toward CRSS certification will also be considered
  
• 1 to 2 years of relevant experience, ideally in a behavioral health, substance use treatment, or direct care setting
  
• Comfort working with individuals receiving treatment for mental health and substance use conditions
  
• Strong communication and organizational skills, with the ability to multitask in a fast-paced treatment environment
  
• Dependable, punctual, and detail-oriented
  
• Full-time, on-site availability in Willowbrook, IL, days

Compensation and Benefits

• Hourly position: $20.00 to $25.00 per hour.
  
• Paid Time Off
  
• Health Insurance
  

This is a direct hire with Resilience Behavioral Health. Atlantic Health Strategies is recruiting on their behalf.