Provider Support Assistant - Pediatrics Transplant & Cell Therapy

Duke Clinical Research Institute; Durham (NC); On-site; USD 25,000 - 33,000; Full time

Job summary

Duke Health seeks a Provider Support Assistant to perform administrative tasks in support of physicians and advanced providers. The role emphasizes triage, scheduling, travel, and communications to keep the division running smoothly.

The position requires a high school diploma or equivalent and at least one year of clerical experience. It offers day shifts with no weekends or holidays at the Department of Pediatrics in Durham.

Qualifications

• High school education or equivalent.
• One year of clerical/office support experience required or equivalent.
• Strong organizational and communication skills.

Responsibilities

• Prioritize and triage phone, email, and in-person requests.
• Draft letters and documents applying department policies.
• Schedule conferences, meetings, and travel arrangements for leadership.

Skills

Communication

Organization

Multitasking

Clerical skills

Education

High school diploma or equivalent

Tools

Qgenda

Concur

Microsoft Office

Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Health Integrated Practice

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina.

JOB LOCATION

Department of Pediatrics - 2400 Pratt Street, North Pavilion, 8th Floor, Durham, NC 27710

JOB SUMMARY

We are seeking a Provider Support Assistant to perform administrative responsibilities in support of one or more physician(s) and/or advanced provider(s).

JOB DUTIES AND RESPONSIBILITIES

• Prioritize and triage phone, email, and inperson requests to ensure urgent needs are addressed promptly and routed to the appropriate team members.
• Independently draft and prepare letters, statements, and other written materials that require interpretation and application of departmental policies and procedures.
• Schedule and coordinate seminars, conferences, appointments, meetings, and speaking engagements for the Division Chief and faculty, ensuring all logistics are managed effectively.
• Arrange faculty travel using the departmental corporate card, reconcile transactions, and process reimbursements accurately within Concur.
• Enter and maintain clinic schedules, provider PTO, and schedule updates in Qgenda to ensure accurate and uptodate provider availability.
• Manage and coordinate calendars for the Division Chief and faculty, ensuring efficient scheduling and minimizing conflicts.
• Oversee weekly PTCT Seminar Series logistics, including CME code management, speaker coordination, and collection of disclosure forms.
• Attend meetings to take minutes, provide administrative support, and serve as a knowledgeable resource for faculty and staff.
• Perform additional administrative tasks essential to supporting daily division operations and maintaining workflow efficiency.

JOB ELIGIBILITY REQUIREMENTS

• High school education or equivalent.
• One year of clerical, office support, or related experience is required; or an equivalent combination of relevant education and/or experience.

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.