Pediatrics Medical Genetics: Provider Support Specialist

Duke Clinical Research Institute; Durham (NC); Presencial; USD 38 000 - 52 000; Tempo integral

Resumo da oferta

Duke Health is seeking a Provider Support Assistant to provide confidential administrative support for the Division of Medical Genetics within the Department of Pediatrics in Durham. You will coordinate schedules, manage communications, and maintain records to support patient care and related activities.

You will assist physicians and advanced practice providers, coordinate referrals and documentation, and help with clinical and operational tasks that improve clinic flow and access for patients

Qualificações

• High school diploma or equivalent required.
• One year of clerical, office support, or related experience.
• Knowledge of patient scheduling, referral coordination, and medical office operations.
• Ability to effectively communicate with patients, families, providers, and referring offices.
• Strong customer service skills with professional and compassionate communication.
• Proficiency in Microsoft Office applications and electronic health record systems, including Epic (Maestro Care).
• Experience with Epic (Maestro Care) preferred.
• Ability to coordinate multiple appointments, procedures, referrals, and provider schedules while maintaining accuracy.
• Knowledge of medical terminology, healthcare documentation practices, and confidentiality requirements, including HIPAA and PHI standards.

Responsabilidades

• Coordinate and schedule new and follow-up patient appointments, clinical evaluations, hospital admissions, outpatient procedures, laboratory services, and radiologic studies, including imaging requiring sedation.
• Communicate with patients, families, referring providers, physicians, and advanced practice providers regarding appointments, referrals, treatment plans, prescriptions, and visit-related questions.
• Serve as a primary communication liaison between providers, patients, and referring offices, ensuring timely and accurate exchange of information.
• Coordinate services across multiple Duke Health locations, departments, and providers to support continuity of care.
• Send, receive, and track referrals, medical records, and supporting clinical documentation as requested by providers.
• Utilize Epic (Maestro Care) and other electronic systems to perform scheduling, registration, referral management, and patient access functions.
• Perform appointment-related activities including scheduling, rescheduling, cancellation processing, patient communication, and dissemination of appointment instructions and directions.

Conhecimentos

Scheduling coordination

Communication

Customer service

MS Office

HIPAA/PHI knowledge

Organizational skills

Team collaboration

Record keeping

Ferramentas

Epic (Maestro Care)

Descrição da oferta de emprego

Duke Health is seeking a Provider Support Assistant to provide confidential administrative support for the Division of Medical Genetics within the Department of Pediatrics in Durham. You will coordinate schedules, manage communications, and maintain records to support patient care and related activities.

You will assist physicians and advanced practice providers, coordinate referrals and documentation, and help with clinical and operational tasks that improve clinic flow and access for patients