Pediatrics Genetics Provider Support Specialist

Duke Careers; Durham (NC); Presencial; USD 40 000 - 50 000; Tempo integral

Resumo da oferta

Duke Health is seeking a Provider Support Assistant in the Department of Pediatrics, Division of Medical Genetics in Durham, NC. You will provide complex administrative support, coordinate patient scheduling, manage records, and facilitate communications among patients, families, physicians, and clinical staff.

You will use Epic (Maestro Care) and other systems to support scheduling, referrals, and patient access, while maintaining confidential information and contributing to the division’s

Qualificações

• High school diploma or equivalent education required.
• One year of clerical, office support, or related experience is required.
• Knowledge of patient scheduling, referral coordination, and medical office operations.
• Ability to effectively communicate with patients, families, providers, and referring offices.
• Proficiency in Microsoft Office applications and Epic (Maestro Care).

Responsabilidades

• Coordinate and schedule new and follow‑up patient appointments and procedures.
• Communicate with patients, families, referring providers, physicians, and advanced practice providers.
• Serve as a primary communication liaison between providers, patients, and referring offices.
• Coordinate services across multiple Duke Health locations and departments.
• Send, receive, and track referrals and medical records as requested.
• Utilize Epic (Maestro Care) and other systems for scheduling and registration.
• Answer and triage telephone calls and prepare correspondence and notices.
• Maintain confidential information in accordance with policies and HIPAA.

Conhecimentos

Patient scheduling

Care coordination

Provider support

Communication liaison

Office administration

Team coordination

Record management

HIPAA & confidentiality

Formação académica

High school diploma or equivalent

1 year clerical/office support experience

Ferramentas

Epic (Maestro Care)

Microsoft Office

Descrição da oferta de emprego

Duke Health is seeking a Provider Support Assistant in the Department of Pediatrics, Division of Medical Genetics in Durham, NC. You will provide complex administrative support, coordinate patient scheduling, manage records, and facilitate communications among patients, families, physicians, and clinical staff.

You will use Epic (Maestro Care) and other systems to support scheduling, referrals, and patient access, while maintaining confidential information and contributing to the division’s