Provider Support Assistant - Pediatrics ER Medicine

Duke PF; Durham (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

Duke Health is seeking a Provider Support Assistant in Durham, NC to perform administrative duties in support of one or more physicians or advanced practitioners. This is a non-patient facing role with day shifts, Monday–Friday.

The position supports calendar management, recruitment onboarding, CME credit tracking, expense reporting, and procurement activities for the division. Strong organizational and communication skills required; knowledge of Qgenda preferred.

Qualifications

• High school diploma or equivalent.
• One-year clerical or general office support experience.
• Strong soft skills, office etiquette, attention to detail, project management, event coordination, and Outlook calendar management.
• Knowledge of Qgenda is preferred.

Responsibilities

• Calendar manager for the division and primary admin point of contact: Maintain calendars and process administrative requests for 29 attending physicians. Update daily schedule changes on Qgenda. Escalate requests as needed.
• Division administrative support for faculty recruitment and onboarding: Coordinate with recruiter providing faculty availability for interviews, reserve meeting rooms, coordinate dinner reservations and process payments. Assist new faculty by coordinating meeting scheduling, requesting badge access and completing other onboarding tasks.
• CME credit manager for division. Submit applications, track attendance for all division conferences (weekly), send out weekly email with conference speaking agendas and assist with distributing CME codes to participants.
• Expense report initiator. As the faculty delegate, appropriately create expense reports and attach receipts, monitor workflow progress to ensure compliance and track expenditures for future reporting.
• Buy at Duke rep for division. Process purchases, perform goods receipts, clear P-Card expenses.
• Primary clerical point of contact: answer office phone, process faxes, distribute mail, request website updates, submit IT tickets and office-related maintenance orders, order keys.

Skills

Calendar management

Outlook calendar

Interpersonal communication

Education

High school diploma or equivalent

Tools

Qgenda

Job description

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Work Arrangement:

Requisition Number: 271795

Regular or Temporary: Regular

Location: Durham, NC, US, 27710

Date: Jul 23, 2026

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina.

JOB LOCATION

Department of Pediatrics – 2301 Erwin Rd. T level, Durham, NC

JOB SUMMARY

We are seeking aProvider Support Assistant to perform administrative responsibilities in support of one or more physician(s) and/or advanced provider(s). This is a non-patient facing position.

JOB DUTIES AND RESPONSIBILITIES

• Calendar manager for the division and primary admin point of contact: Maintain calendars and process administrative requests for 29 attending physicians. Update daily schedule changes on Qgenda. Escalate requests as needed.
• Division administrative support for faculty recruitment and onboarding: Coordinate with recruiter providing faculty availability for interviews, reserve meeting rooms, coordinate dinner reservations and process payments. Assist new faculty by coordinating meeting scheduling, requesting badge access and completing other onboarding tasks.
• CME credit manager for division. Submit applications, track attendance for all division conferences (weekly), send out weekly email with conference speaking agendas and assist with distributing CME codes to participants.
• Expense report initiator. As the faculty delegate, appropriately create expense reports and attach receipts, monitor workflow progress to ensure compliance and track expenditures for future reporting.
• Buy at Duke rep for division. Process purchases, perform goods receipts, clear P-Card expenses.
• Primary clerical point of contact: answer office phone, process faxes, distribute mail, request website updates, submit IT tickets and office-related maintenance orders, order keys.

JOB ELIGIBILITY REQUIREMENTS

• High school diploma or equivalent education required.
• One-year experience of clerical or general office support required.
• We are seeking someone with strong soft skills, office etiquette, attention to detail, project management, event coordination, and Outlook calendar management.
• Knowledge of Qgenda is preferred.

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Nearest Major Market: Durham
Nearest Secondary Market: Raleigh

Read more about Duke’s commitment to affirmative action and nondiscrimination at hr.duke.edu/eeo.