Provider Support Assistant - Pediatrics Critical Care

Duke Careers; Durham (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Duke Health is seeking a detail-oriented Provider Support Assistant for the Department of Pediatrics – Critical Care in Durham, NC. This is a non-patient facing, clerical role supporting multiple physicians and advanced practice providers with scheduling, recruitment onboarding, CME coordination, and administrative tasks.

You will manage calendars for 20 critical care attendings, process expense reports and purchases, assist with shadowing and visa coordination, and serve as the primary clerical

Qualifications

• High school diploma or equivalent required.
• At least 1 year of clerical or general office support experience.
• Ability to manage complex information and coordinate schedules in a healthcare setting.
• Strong organizational and detail-oriented work style.

Responsibilities

• Calendar manager for the division and primary admin point of contact: maintain calendars and process administrative requests for 20 Critical Care attending physicians and other roles.
• Division administrative support for faculty recruitment and onboarding: coordinate with recruiter for interviews, reserve meeting rooms, coordinate dinner reservations and process payments.
• CME credit manager for division: submit applications, track attendance for division conferences, send weekly emails with conference agendas, and assist with CME codes.
• Expense report initiator: create expense reports and attach receipts, monitor workflow for compliance, track expenditures for reporting.
• Buy at Duke rep for division: process purchases, perform goods receipts, clear P-Card expenses.
• Admin support for shadowing and observership: process requests coordinating with faculty, applicants, and Visa Services.
• Primary clerical point of contact: answer office phone, process faxes, distribute mail, request IT tickets and office maintenance.

Skills

Soft skills

Office etiquette

Attention to detail

Project management

Event coordination

Outlook calendar management

Education

High school diploma or equivalent

Tools

Qgenda

Job description

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Provider Support Assistant - Pediatrics Critical Care

Work Arrangement:

Requisition Number: 271763

Regular or Temporary: Regular

Location:

Durham, NC, US, 27710

Date: Jul 23, 2026

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina.

JOB LOCATION

Department of Pediatrics – 2301 Erwin Rd. 5th Floor, Durham, NC

JOB SUMMARY

We are seeking a Provider Support Assistant to perform administrative responsibilities in support of one or more physician(s) and/or advanced provider(s). This is a non-patient facing position.

JOB DUTIES AND RESPONSIBILITIES

• Calendar manager for the division and primary admin point of contact: Maintain calendars and process administrative requests for 20 Critical Care attending physicians and other roles. Manage faculty questions and concerns. Use judgement as to those questions/concerns that can be handled and those that need to be escalated. Draft and publish clinical schedules in Qgenda coordinating with physician attendings and supervisor. Update daily changes.
• Division administrative support for faculty recruitment and onboarding: Coordinate with recruiter providing faculty availability for interviews, reserve meeting rooms, coordinate dinner reservations and process payments. Assist new faculty by coordinating meeting scheduling, requesting badge access and completing other onboarding tasks.
• CME credit manager for division. Submit applications, track attendance for all division conferences (weekly), send out weekly email with conference speaking agendas and assist with distributing CME codes to participants.
• Expense report initiator. As the faculty delegate, appropriately create expense reports and attach receipts, monitor workflow progress to ensure compliance and track expenditures for future reporting.
• Buy at Duke rep for division. Process purchases, perform goods receipts, clear P-Card expenses.
• Admin support for attending shadowing and observership: process requests coordinating with faculty, applicants, and Visa Services.
• Primary clerical point of contact: answer office phone, process faxes, distribute mail, request website updates, submit IT tickets and office-related maintenance orders, order keys.

JOB ELIGIBILITY REQUIREMENTS

• High school diploma or equivalent education required.
• One-year experience of clerical or general office support required.

Seeking a highly detail-oriented and tech-savvy professional who is comfortable working in a fast-paced healthcare environment supporting critical specialty units.

The ideal candidate demonstrates strong focus, accuracy, and sound judgment, with the ability to manage complex information, navigate multiple systems efficiently, and maintain a high level of precision when scheduling, documenting, and coordinating patient care activities.

Strong organizational skills and the ability to remain attentive to detail while handling competing priorities are essential.

• We are seeking someone with strong soft skills, office etiquette, attention to detail, project management, event coordination, and Outlook calendar management.
• Knowledge of Qgenda is preferred.

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Nearest Major Market: Durham
Nearest Secondary Market: Raleigh

Read more about Duke’s commitment to affirmative action and nondiscrimination at hr.duke.edu/eeo.