Pediatrics Patient Access Coordinator - Finances & Scheduling

highmarkhealth; Pittsburgh (Allegheny County); On-site; USD 36,000 - 48,000; Full time

Job summary

Allegheny Health Network seeks a Patient Access specialist to manage scheduling, preregistration, and billing-related tasks. You will verify demographic and insurance information, obtain authorizations, collect copays, and ensure accurate entry into Epic systems.

The role requires strong customer service, familiarity with medical billing concepts, and the ability to communicate clearly with patients and staff. Join AHN to support seamless patient experiences and financial accuracy.

Qualifications

• High school diploma or GED; or 1-3 months related experience and/or training; or an equivalent combination of education and experience.
• One previous year of related experience, preferably within a medical setting, financial services setting, or demanding customer service environment.

Responsibilities

• Gathers, prepares and sends billing for consults and testing at non-Epic facilities.
• Responds to CRM requests for appointments.
• Balances and closes cash drawer in Epic.
• Prepares deposit slip and/or deposits money into bank and confirms deposit in Epic deposit tool.
• Completes preregistration functions such as validating patient demographic information, identifying and verifying medical benefits and insurance information.
• Collects copays and prior balances and posts payment transactions. Does not calculate estimates.
• Obtains authorizations for office visits, testing and procedures.
• Checks patient in/out.
• Registers patient for billing not captured through Epic and organizes manual billing and sends to billers.
• Scans documents into EPIC and prepares chart for office visits.
• Proactively schedules and follows up with testing and manages follow up report.
• Answers the phone, takes messages and forwards calls and calls patient to relay information.
• Works charge review and claim edit workqueues.
• Proactively manages wait list.
• Schedules procedures with patient and hospital and advocates MY CHART sign up.
• Collects, sorts, distributes and prepares incoming and outgoing mail and provides information about services, physicians and facilities.
• Communicates with physicians and midlevel providers regarding schedule and patient issues (no shows).
• Orders supplies to maintain inventory.
• Support Medical Record request.
• Proactively identify and report office issues to supervisor.
• Performs other duties as assigned.

Skills

Customer service

Call/Service Center experience

Education

High school diploma or GED

Job description

Allegheny Health Network seeks a Patient Access specialist to manage scheduling, preregistration, and billing-related tasks. You will verify demographic and insurance information, obtain authorizations, collect copays, and ensure accurate entry into Epic systems.

The role requires strong customer service, familiarity with medical billing concepts, and the ability to communicate clearly with patients and staff. Join AHN to support seamless patient experiences and financial accuracy.