Pediatric Treatment Coordinator – Front Desk Lead

Kanopi Kids Dental and Orthodontics; Antioch (CA); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Paid time off

Job summary

Kanopi Kids Dental and Orthodontics in Antioch, CA, seeks a Full-Time Pediatric Treatment Coordinator to be the friendly face for families, manage appointments, and coordinate treatment plans while keeping kids at ease in a fast-paced environment.

You will handle phone lines, present payment options including CareCredit, process payments, and ensure smooth check-ins and check-outs. Strong communication and Open Dental experience are valued.

Qualifications

• Years of Professional Experience: Experienced Dental receptionist / admin with 1+ years of practice
• Minimum 1 year of experience as a dental receptionist or in a similar role
• Knowledge of dental terminology and practice management software, preferably Open Dental
• Excellent customer service and communication skills
• Strong organizational skills and ability to multitask in a busy environment
• High school diploma or equivalent required
• Positive attitude, reliability, and a team-oriented mindset

Responsibilities

• Greet young patients and their families warmly, setting a positive tone for their visit
• Manage multiple phone lines efficiently, handling scheduling, inquiries, and communication
• Present treatment plans confidently, explaining payment options such as CareCredit
• Process payments and manage patient check-ins and check-outs smoothly
• Coordinate patient appointments, follow-ups, and pre-authorizations to keep the office running seamlessly
• Handle voicemail twice daily and conduct appointment confirmation calls
• Update and maintain patient charts with accuracy and attention to detail
• Communicate clearly and professionally with patients, families, and the dental team
• Embrace ongoing learning and respond positively to feedback

Skills

Customer service

Communication skills

Organizational skills

Dental terminology

Open Dental

Education

High school diploma

Tools

Open Dental

Job description

Kanopi Kids Dental and Orthodontics in Antioch, CA, seeks a Full-Time Pediatric Treatment Coordinator to be the friendly face for families, manage appointments, and coordinate treatment plans while keeping kids at ease in a fast-paced environment.

You will handle phone lines, present payment options including CareCredit, process payments, and ensure smooth check-ins and check-outs. Strong communication and Open Dental experience are valued.