Pediatric Subspecialty Patient Services Specialist

UChicago Medicine; Illinois; On-site; USD 32,000 - 46,000; Full time

Job summary

UChicago Medicine is seeking a Patient Services Representative for the Dermatology Clinic. The role supports the clinical team to provide high-quality patient care, maintains organized records, and coordinates patient flow within the unit.

The position is full-time with day shifts in Hyde Park, requiring strong communication and multitasking abilities and proficiency with MS Office. Candidates should be able to handle confidential patient information and work across care teams.

Qualifications

• High school diploma or equivalent.
• At least 1 year of general office experience, preferably in a medical/clinical setting.
• Good written and verbal communication, organizational and customer service skills.
• Ability to multitask effectively, uses discretion and good judgment, and maintains patient confidentiality.
• Must be able to independently and professionally interact with customers, internal and external to the Hospitals.
• Proficiency in MS Office Suite, ability to learn and utilize applicable software.

Responsibilities

• Facilitates the patient admission process.
• Answers patient intercom and ensures that requests are referred to the appropriate staff immediately.
• Arranges patient transportation to outside agencies.
• Coordinates facilities information (e.g. work orders) as received by unit staff, maintains records of requests and follows up as needed to assure task completion and relays information back to the appropriate staff regarding the status of outstanding work orders.
• Assembles, organizes, and maintains patient medical records/charts according to hospital policies and procedures and ensures and obtains necessary signatures as required for all forms according to hospital policy and procedure.
• Inputs patient charges via computer system, assists in the orientation of new staff, cross-covers multiple patient care units during regular work shift when required and runs errands as deemed necessary by Care Center leadership.
• Answers incoming telephone calls promptly and courteously.

Skills

Customer service

Communication

Multitasking

Confidentiality

Interpersonal skills

Education

High School diploma

Tools

MS Office

Job description

UChicago Medicine is seeking a Patient Services Representative for the Dermatology Clinic. The role supports the clinical team to provide high-quality patient care, maintains organized records, and coordinates patient flow within the unit.

The position is full-time with day shifts in Hyde Park, requiring strong communication and multitasking abilities and proficiency with MS Office. Candidates should be able to handle confidential patient information and work across care teams.