Pediatric Phone Triage RN — Patient Care & Education

BHS; San Jose (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Baptist Health in Jacksonville, FL is hiring a Phone Triage Registered Nurse for Baptist Pediatrics in San Jose. The RN will perform telephone triage, support 10 providers, and work in a busy, fast-paced office, coordinating care and documenting interactions.

Eligibility requires an Associate’s Degree in Nursing, active RN license, and BLS. Prior clinical experience is preferred. This role emphasizes strong communication with patients and families and efficient prior authorization management.

Qualifications

• Associate’s Degree in Nursing is required.
• BLS certification is required.
• Licensed Registered Nurse is required.

Responsibilities

• Triage telephone calls.
• Interpret symptoms and communicate plan of care.
• Educate patients and families on treatment plans.
• Manage prior authorizations for medications.
• Coordinate workflow pertaining to clinical questions.
• Additional responsibilities may be required based upon office needs.
• Room/triage patients for providers.
• Review portal messages and respond.
• Use strong communication and documentation skills.

Skills

Phone triage

Nursing

Patient education

Documentation

Education

Associate’s Degree in Nursing

BLS certification

RN license

Job description

Baptist Health in Jacksonville, FL is hiring a Phone Triage Registered Nurse for Baptist Pediatrics in San Jose. The RN will perform telephone triage, support 10 providers, and work in a busy, fast-paced office, coordinating care and documenting interactions.

Eligibility requires an Associate’s Degree in Nursing, active RN license, and BLS. Prior clinical experience is preferred. This role emphasizes strong communication with patients and families and efficient prior authorization management.