Phone Triage RN - Fast-Paced Clinic Care & Coordination

Baptist Health (Jacksonville); United States; On-site; USD 68,000 - 82,000; Full time

Job summary

Baptist Health is hiring a Phone Triage Registered Nurse for the Baymeadows location in Jacksonville, FL. This full‑time daytime role supports 10 providers in a fast-paced office, handling triage calls, educating patients, and coordinating care plans.

You will interpret symptoms, manage prior authorizations, and document interactions with clarity, while maintaining excellent patient communication and face‑to‑face interactions when needed.

Qualifications

• Associate's Degree in Nursing required.
• Licensed RN with active license.
• BLS certification required.
• Clinical experience preferred.
• Comfort with high-volume, fast-paced office settings.

Responsibilities

• Triage telephone calls and determine care needs.
• Interpret symptoms and communicate plan of care.
• Educate patients and families on treatment plans.
• Manage prior authorizations for medications.
• Coordinate workflow for clinical questions.
• Room/triage patients for providers.
• Review portal messages and respond promptly.
• Demonstrate strong communication and documentation skills.

Skills

Phone triage

Patient education

Communication skills

Documentation

Prior authorizations

Face-to-face interactions

Education

Associate's Degree in Nursing

Basic Life Support (BLS) Certification

Licensed Registered Nurse (RN)

Job description

Baptist Health is hiring a Phone Triage Registered Nurse for the Baymeadows location in Jacksonville, FL. This full‑time daytime role supports 10 providers in a fast-paced office, handling triage calls, educating patients, and coordinating care plans.

You will interpret symptoms, manage prior authorizations, and document interactions with clarity, while maintaining excellent patient communication and face‑to‑face interactions when needed.