Pediatric Patient Services Specialist

Pediatric Home Service, Inc.; Jacksonville (FL); Hybrid; USD 40,000 - 46,000; Full time

Benefits offered by this job

PTO

401(k) Matching

Tuition Reimbursement

Professional Development

Health Insurance

Disability Insurance

Life Insurance

Job summary

Pediatric Home Service, Inc. is seeking a full-time Patient Service Representative to join a customer-focused, supportive team in Jacksonville, FL. You will provide exceptional service to patients and families by phone, email, help desk, and in person while coordinating DME orders and referrals.

The role emphasizes accurate patient records, on-call rotation, and collaboration with internal teams to ensure a positive patient and family experience. Experience with Brightree EHR is a plus.

Qualifications

• High school diploma or equivalent required or 1–6 months related experience.
• DME intake/admissions experience preferred.
• Excellent organization, multitasking, problem solving and communication skills; proactive customer service attitude.

Responsibilities

• Provide exceptional customer service to patients, families, providers, and internal teams by phone, email, help desk, and in person.
• Coordinate and confirm delivery orders for Durable Medical Equipment (DME) and IV supplies when applicable.
• Obtain patient supply orders and assist families with ongoing equipment and supply needs.
• Support new patient referrals and complete DME intake activities.
• Maintain patient account information and documentation accurately and up-to-date.
• Assist with patient questions related to orders, deliveries, billing, and services.
• Collaborate with internal teams to resolve service concerns and ensure a positive patient/family experience.
• Coordinate courier and delivery needs with appropriate team members.
• Perform outbound calls and follow-ups to support patient care and service needs.
• Maintain HIPAA compliance and EHR requirements.

Skills

Customer service

Communication

Organizational skills

Problem solving

Education

High school diploma or equivalent

Tools

Brightree EHR

Job description

Pediatric Home Service, Inc. is seeking a full-time Patient Service Representative to join a customer-focused, supportive team in Jacksonville, FL. You will provide exceptional service to patients and families by phone, email, help desk, and in person while coordinating DME orders and referrals.

The role emphasizes accurate patient records, on-call rotation, and collaboration with internal teams to ensure a positive patient and family experience. Experience with Brightree EHR is a plus.