Pediatric Documentation & Authorization Specialist

Pediatric Home Service; Jacksonville (FL); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Generous PTO

401k Matching

Tuition Reimbursement

Health and Dental Insurance

Short & Long Term Disability and Life

Job summary

Pediatric Home Service is seeking a full-time Supporting Documentation Specialist in Jacksonville, FL. You will join a customer service team focused on helping patients thrive and managing documentation, authorizations, and data entry.

The role requires strong organizational skills, multitasking, and a patient-centered approach to care, with preferred experience in DME intake and Brightree EHR. On-call duties may be required based on business needs.

Qualifications

• High school diploma or GED; or 1–6 months related experience or training; or equivalent combination
• Exceptionally organized, multi-tasking, problem solving and communication with strong keyboard skills
• High initiative with customer service mindset
• DME intake/admissions experience preferred
• Experience with Brightree EHR is a plus
• Experience obtaining Title 19 with healthcare providers

Responsibilities

• Obtains supporting documentation for products and services
• Obtains prior authorizations from insurers for products and services
• Obtains physician orders for products and services
• Completes data entry per insurance benefits
• Maintains patient status information on an ongoing basis
• Keeps database of physician orders
• Collaborates with clinics to gather information
• Ensures HIPAA and PHS EHR access compliance
• On-call duties may be required
• Other duties as assigned

Skills

Organizational skills

Multitasking

Problem solving

Communication

Keyboard skills

Customer service mindset

Education

High school diploma or GED

Tools

Brightree EHR

Job description

Pediatric Home Service is seeking a full-time Supporting Documentation Specialist in Jacksonville, FL. You will join a customer service team focused on helping patients thrive and managing documentation, authorizations, and data entry.

The role requires strong organizational skills, multitasking, and a patient-centered approach to care, with preferred experience in DME intake and Brightree EHR. On-call duties may be required based on business needs.