Patient Service Representative

Pediatric Home Service, Inc.; Richardson (TX); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO (paid time off)

401(k) Matching

Tuition Reimbursement

Professional Development

Health Insurance

Dental Insurance

Disability & Life Insurance

Job summary

Pediatric Home Service is seeking a full-time Patient Service Representative in Richardson, TX to join a patient-focused team dedicated to medically complex children.

You will handle DME intake, order processing, and help desk support while maintaining HIPAA compliance and accurate patient records. This role requires strong organizational and communication skills and may involve on-call duty. Join a mission-driven company that values families and caregivers.

Qualifications

• High school diploma or 6 months related experience and/or training, or an equivalent combination of education and experience.
• Durable medical equipment (DME) intake/admissions experience preferred.
• Excellent organizational, multitasking, problem solving and communication skills; proactive with strong initiative.
• Experience in Brightree EHR a plus.

Responsibilities

• Creates and confirms delivery tickets for DME and IV Delivery Tickets as applicable.
• Assists internal and external customers and staff via help desk, phone, email or in-person encounters.
• Serves as the Patient Services Coordinator of the Day (COD) as applicable.
• Maintains database of physician orders and patient accounts; processes return mail.
• Obtains patient supply orders and physician orders; completes DME intake and referrals.
• Addresses billing or service complaints and routes to designated departments for investigation.
• Coordinates courier service for deliveries; maintains HIPAA and PHS EHR access compliance.
• On-call duties/rotation may be required based on business need.
• Other duties as assigned.

Skills

Customer service

HIPAA compliance

EHR familiarity

Telephone handling

Multitasking

Education

High school diploma

Tools

Brightree EHR

Job description

At Pediatric Home Service, we help medically complex kids live their best lives, at home, with their families. As a national leader in pediatric home care, we offer a full range of services including infusion, clinical nutrition, respiratory therapy, PPEC, private duty nursing, and DME. Whether you're caring for patients or supporting behind the scenes, every role at PHS makes a difference. Join a mission-driven team that’s committed to putting children and families first.

• Hours: Monday-Friday, 8am-5pm

THE POSITION:

We are looking for a full-time Patient Service Representative to join our customer-focused, supportive team. Our Customer Service department is a fast-paced, high-energy environment and you’ll find yourself challenged and required to use critical thinking every day. You will also be surrounded by a close-knit and supportive group who has the same dedication to serving medically fragile children and their families.

• Creates and confirms delivery tickets for Durable Medical Equipment (DME
• Creates IV Delivery Tickets (as applicable)
• Assists internal and external customers and staff through the Customer Service help desk, phone calls, email or face to face encounters
• Serves as the Patient Services Coordinator of the Day (COD) (as applicable)
• Maintains database of physician orders
• Performs call-outs
• Processes returned mail
• Obtains patient supply orders via telephone, fax or helpdesk
• Obtains physician orders for products and services provided
• Obtains and assists with new patient referrals via telephone and completes the DME intake
• Updates patient account information on an ongoing basis, including patient change forms
• Addresses complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation
• Coordinates courier service with appropriate staff for deliveries as needed
• Maintain compliance with HIPAA and PHS requirements regarding internal and external electronic medical record (EHR) access
• On-call duties/rotation may be required based on business need
• Other duties as assigned

REQUIREMENTS:

• High school diploma or 1�6 months of related experience and/or training, or an equivalent combination of education and experience.
• Durable medical equipment (DME) intake/ admissions experience preferred
• Exceptionally organized, multi-tasking, problem solving and communication and strong keyboard skills. A high level of initiative combined with a customer service mentality is also required.
• Experience in Brightree EHR a plus!

BENEFITS

• Generous Paid Time Off (PTO) for full time employees to ensure a healthy work-life balance
• 401(k) Matching to help secure your future
• Tuition Reimbursement to support your educational and professional growth
• Professional Development & Learning Opportunities to expand your skills and knowledge in pediatric care
• Health and Dental insurance
• Short & Long Term Disability and Life Insurance

We look forward to learning more about you & the skills you can bring to Pediatric Home Service!

Pediatric Home Service is an equal opportunity employer; we are committed to affirmative action and equal employment opportunities for all regardless of protected veteran status, race, color, creed, religion, national origin, sex, sexual orientation or identity, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status with regard to public assistance.