Patient Service Representative

Pediatric Home Service; Jacksonville (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Generous Paid Time Off (PTO)

401(k) Matching

Tuition Reimbursement

Professional Development Opportunities

Health and Dental insurance

Disability and Life Insurance

Job summary

A leading pediatric home care provider in Jacksonville, FL is seeking a Patient Service Representative to assist with deliveries, maintain patient account information, and provide excellent customer service. Ideal candidates will have a high school diploma and strong organizational and communication skills, plus experience in Durable Medical Equipment (DME) admissions is preferred. Enjoy generous benefits including PTO, 401(k) matching, and professional development opportunities.

Qualifications

• High school diploma or equivalent, with relevant experience preferred.
• Experience with Durable Medical Equipment (DME) intake is preferred.
• Ability to manage multiple tasks and maintain effective communication.

Responsibilities

• Create and confirm delivery tickets for DME.
• Assist customers through various communication channels.
• Update patient account information regularly.
• Coordinate courier services for deliveries.
• Address billing complaints and maintain compliance with HIPAA.

Skills

Organizational skills

Communication skills

Problem-solving skills

Keyboard skills

Education

High school diploma or equivalent

Tools

Brightree EHR

Job description

Overview

At Pediatric Home Service, we help medically complex kids live their best lives, at home, with their families. As a national leader in pediatric home care, we offer a full range of services including infusion, clinical nutrition, respiratory therapy, PPEC, private duty nursing, and DME. Whether you're caring for patients or supporting behind the scenes, every role at PHS makes a difference. Join a mission-driven team that’s committed to putting children and families first.

Position

• Position: Patient Service Representative
• Location: Jacksonville, FL
• Hours: Monday-Friday, 8am-5pm

Responsibilities

• Creates and confirms delivery tickets for Durable Medical Equipment (DME)
• Creates IV Delivery Tickets (as applicable)
• Assists internal and external customers and staff through the Customer Service help desk, phone calls, email or face to face encounters
• Serves as the Patient Services Coordinator of the Day (COD) (as applicable)
• Maintains database of physician orders
• Performs call-outs
• Processes returned mail
• Processes “to dos”
• Obtains patient supply orders via telephone, fax or helpdesk
• Obtains physician orders for products and services provided
• Obtains and assists with new patient referrals via telephone and completes the DME intake
• Updates patient account information on an ongoing basis, including patient change forms
• Addresses complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation
• Coordinates courier service with appropriate staff for deliveries as needed
• Maintain compliance with HIPAA and PHS requirements regarding internal and external electronic medical record (EHR) access
• On-call duties/rotation may be required based on business need
• Other duties as assigned

Requirements

• High school diploma or 1–6 months of related experience and/or training, or an equivalent combination of education and experience.
• Durable medical equipment (DME) intake/ admissions experience preferred
• Exceptionally organized, multi-tasking, problem solving and communication and strong keyboard skills. A high level of initiative combined with a customer service mentality is also required.
• Experience in Brightree EHR is a plus

Benefits

• Generous Paid Time Off (PTO) for full time employees to ensure a healthy work-life balance
• 401(k) Matching to help secure your future
• Tuition Reimbursement to support your educational and professional growth
• Professional Development & Learning Opportunities to expand your skills and knowledge in pediatric care
• Health and Dental insurance
• Short & Long Term Disability and Life Insurance

Interested candidates should apply online at http://www.phscareers.com.

We look forward to learning more about you and the skills you can bring to Pediatric Home Service!

Pediatric Home Service is an equal opportunity employer; we are committed to affirmative action and equal employment opportunities for all regardless of protected veteran status, race, color, creed, religion, national origin, sex, sexual orientation or identity, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status with regard to public assistance.