Pediatric Patient Services Coordinator

Pediatric Home Service, Inc.; Richardson (TX); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO (paid time off)

401(k) Matching

Tuition Reimbursement

Professional Development

Health Insurance

Dental Insurance

Disability & Life Insurance

Job summary

Pediatric Home Service is seeking a full-time Patient Service Representative in Richardson, TX to join a patient-focused team dedicated to medically complex children.

You will handle DME intake, order processing, and help desk support while maintaining HIPAA compliance and accurate patient records. This role requires strong organizational and communication skills and may involve on-call duty. Join a mission-driven company that values families and caregivers.

Qualifications

• High school diploma or 6 months related experience and/or training, or an equivalent combination of education and experience.
• Durable medical equipment (DME) intake/admissions experience preferred.
• Excellent organizational, multitasking, problem solving and communication skills; proactive with strong initiative.
• Experience in Brightree EHR a plus.

Responsibilities

• Creates and confirms delivery tickets for DME and IV Delivery Tickets as applicable.
• Assists internal and external customers and staff via help desk, phone, email or in-person encounters.
• Serves as the Patient Services Coordinator of the Day (COD) as applicable.
• Maintains database of physician orders and patient accounts; processes return mail.
• Obtains patient supply orders and physician orders; completes DME intake and referrals.
• Addresses billing or service complaints and routes to designated departments for investigation.
• Coordinates courier service for deliveries; maintains HIPAA and PHS EHR access compliance.
• On-call duties/rotation may be required based on business need.
• Other duties as assigned.

Skills

Customer service

HIPAA compliance

EHR familiarity

Telephone handling

Multitasking

Education

High school diploma

Tools

Brightree EHR

Job description

Pediatric Home Service is seeking a full-time Patient Service Representative in Richardson, TX to join a patient-focused team dedicated to medically complex children.

You will handle DME intake, order processing, and help desk support while maintaining HIPAA compliance and accurate patient records. This role requires strong organizational and communication skills and may involve on-call duty. Join a mission-driven company that values families and caregivers.