Pediatric Patient Services Associate - DME

Craig HomeCare; Jacksonville (FL); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

PTO

401(k) Matching

Tuition Reimbursement

Professional Development

Health & Dental insurance

Disability & Life Insurance

Job summary

Pediatric Home Service is seeking a full-time Patient Service Representative to join our Patient Services team in Jacksonville, FL. You will handle front-line customer interactions, coordinate DME orders, and support families with equipment and supplies, ensuring accurate records and HIPAA compliance.

Join a mission-driven team delivering personalized pediatric home care, with regular hours Monday to Friday, 8am-5pm, and opportunities for growth through training and benefits.

Qualifications

• We are seeking candidates with strong customer service and clear communication abilities.
• Must be highly organized, able to multitask, and solve problems efficiently.
• Experience with DME intake and Brightree EHR is a plus.

Responsibilities

• Provide exceptional customer service by phone, email, help desk, and in person.
• Coordinate and confirm DME orders and IV supplies as applicable.
• Obtain patient supply orders and assist families with equipment needs.
• Support new patient referrals and complete DME intake activities.
• Maintain patient account information and documentation accurately.
• Assist with questions related to orders, deliveries, and billing.
• Collaborate with internal teams to resolve service concerns.
• Coordinate courier and delivery needs with team members.
• Participate in on-call rotation when required.

Skills

Customer service

Communication

Organization

Problem solving

Education

High school diploma

Tools

Brightree EHR

Job description

Pediatric Home Service is seeking a full-time Patient Service Representative to join our Patient Services team in Jacksonville, FL. You will handle front-line customer interactions, coordinate DME orders, and support families with equipment and supplies, ensuring accurate records and HIPAA compliance.

Join a mission-driven team delivering personalized pediatric home care, with regular hours Monday to Friday, 8am-5pm, and opportunities for growth through training and benefits.