Pediatric Patient Coordinator: Scheduling & Front Desk

Mount Sinai; New York (NY); On-site; USD 24,000 - 46,000; Full time

Job summary

Mount Sinai Health System is seeking a Patient Coordinator I to greet patients, verify insurance, update demographics, and coordinate with staff to prepare medical records for physicians. The role includes handling phone inquiries, scheduling, and basic billing tasks in a call center-like setting within a medical environment.

The position requires a High School diploma or GED and at least 1 year of physician practice experience; on-site training is provided.

Qualifications

• High School graduate/GED.
• 1 year physician practice experience
• Must have a minimum of one week training on-site which will be provided by practice.
• Prefer experience in a medical office setting, utilizing a computer system for physician scheduling.
• IDX or other practice management system experience preferred

Responsibilities

• Greet patients in person or by phone and update insurance/demographics in the PM system.
• Verify insurance and ensure patients have appropriate coverage for physician.
• Communicate with staff about patient arrival and ensure medical records are ready.
• Process HIPAA paperwork and other forms as needed.
• Collect co-pays and provide receipts per cash-control procedures.
• May schedule follow-up appointments and provide records request guidelines.
• May perform simple charge entry or process payments and prepare cash deposits.
• Handle calls in a Faculty Practice Associates capacity.
• Answer phones and schedule appointments.
• Follow HIPAA and other PHI handling requirements.
• Initiate reminder calls for next-day appointments.
• Perform other related duties.

Skills

Patient support

HIPAA compliance

Call center experience

Medical office experience

Education

High School diploma or GED

1 year physician practice experience

Tools

IDX or other PM system

Practice management system

Job description

Mount Sinai Health System is seeking a Patient Coordinator I to greet patients, verify insurance, update demographics, and coordinate with staff to prepare medical records for physicians. The role includes handling phone inquiries, scheduling, and basic billing tasks in a call center-like setting within a medical environment.

The position requires a High School diploma or GED and at least 1 year of physician practice experience; on-site training is provided.