Patient Coordinator

Pediatric Therapy, LLC; Terre Haute (IN); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Paylocity is seeking a Patient Coordinator to manage the initial prescription, obtain authorization, and schedule treatments. You will welcome patients, collect co-pays, and ensure EMR accuracy and up-to-date paperwork for each visit.

Ideal candidates have at least two years in a medical office, strong communication skills, and the ability to work compassionately with pediatric patients with special needs. Proficiency with EMR is a plus.

Qualifications

• Must have at least two years of experience in a medical office setting.
• Demonstrates compassion to work with pediatric patients with special needs.
• Excellent oral and written communication skills.
• Prior EMR experience is helpful.
• Ability to handle confidential information with discretion.

Responsibilities

• Welcomes patients and visitors in person and on the telephone, answering inquiries or directing to staff.
• Obtains initial prescription from physicians for patient’s treatment and updates EMR with prescription and expiration date.
• Obtains initial insurance authorization and updates EMR with authorization form and expiration date.
• Schedules appointments for new and existing patients in the EMR and ensures all paperwork is up to date.
• Coordinates with APT staff, referring physicians, and therapists to meet patient needs.
• Assists patients checking in for appointments using the kiosk.
• Collects co-pays or past balances.
• Opens/distributes mail, distributes faxes, and handles daily mail tasks.
• Performs other clerical duties as assigned.

Skills

Medical office experience

Compassion with pediatric patients

Oral and written communication

EMR experience

Confidential information handling

Education

High school diploma or equivalent

Job description

Description

Summary:

The Patient Coordinator is responsible for obtaining the initial prescription, initial authorization and scheduling/block booking appointments for patient’s treatment.

Essential Duties and Responsibilities:

• Welcomes patients and visitors in person and on the telephone, answering inquiries or referring to other staff.
• Obtains initial prescription from referring physician’s office for patient’s treatment, updates patient’s EMR chart with prescription and expiration date.
• Obtains initial authorization from insurance provider for patient’s treatment, updates patient’s EMR chart with authorization form and expiration date.
• Schedules appointments for new and existing patients in the electronic medical records system (EMR), ensures all patient paperwork and insurance information in patient’s chart is up to date, providing new paperwork for completion when needed.
• Coordinate communication with APT staff, referring physicians, and therapists to ensure needs of patients and families are met.
• Assists patients checking in for appointments using the kiosk when necessary.
• Collects co-pays for current visit or balances from prior visits.
• Opens and sorts mail, distributes faxes; delivers outgoing mail to post office at the end of the day if needed.
• Other clerical duties as assigned by management.

Requirements

Education/Licenses:?

• High school graduate or equivalent.

Experience & Skills:

• Must have at least two years of experience in a medical office setting.
• Must have demeanor and compassion to work with pediatric patients with special needs.
• Excellent oral and written communication skills.
• Prior electronic medical records (EMR) experience helpful.
• Ability to use discretion in handling confidential information.

Physical Needs:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.