Pediatric Patient Care Coordinator - Front Desk & Admin

Boston Brace International, Inc dba OP Specialty Bracing; Westlake (OH); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Long & Short-Term Disability

Life Insurance and AD&D

Retirement Savings Plan

Paid Time Off (PTO) & Holidays

Dental Insurance

Job summary

OP Specialty Bracing in Westlake, Ohio is seeking a Patient Care Coordinator I to be the first point of contact for patients and referral sources. The role combines exceptional customer service with strong organizational and multi‑tasking skills, while maintaining patient confidentiality.

Responsibilities include checking patients in and out, verifying insurance, coordinating schedules with physicians, and supporting chart maintenance using Nymbl software.

Qualifications

• Patient Care Coordinators are the first point of contact with patients and referral sources.
• Role requires interacting with children, being detail oriented and highly organized.
• Ability to multitask in a fast-paced environment and work well in a team.
• Must maintain confidentiality and HIPAA compliance.

Responsibilities

• Check patients in and out and register insurance information.
• Coordinate with referral sources to obtain physician schedules.
• Support clinic staff and office flow; assist with chart maintenance.
• Initiate product delivery to patients and communicate with providers and insurers.
• Maintain HIPAA compliance and professional communication.

Skills

Customer service

Detail oriented

Organizational skills

People skills

Multitasking

HIPAA compliance

Education

High School or Associate Degree

Tools

Nymbl software

Job description

OP Specialty Bracing in Westlake, Ohio is seeking a Patient Care Coordinator I to be the first point of contact for patients and referral sources. The role combines exceptional customer service with strong organizational and multi‑tasking skills, while maintaining patient confidentiality.

Responsibilities include checking patients in and out, verifying insurance, coordinating schedules with physicians, and supporting chart maintenance using Nymbl software.