Pediatric Patient Access Supervisor

Virginia Commonwealth University Health Systems

Richmond (VA)

On-site

USD 29,000 - 45,000

Full time

7 days ago

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Job summary

Virginia Commonwealth University Health Systems is seeking a Patient Access Supervisor in Richmond to oversee patient scheduling/registration operations across multiple locations. You will lead registration/scheduling staff, optimize workload distribution, and drive performance improvements to ensure high-quality patient service.

The role requires clinical terminology knowledge, insurance concepts, and experience with EMR systems, Excel, and calendar management.

Qualifications

Two years of previous patient scheduling/registration work experience in a healthcare setting.
Experience with medical terminology, medical insurance, HMO, managed care, electronic medical billing/order entry/registration systems, appointment scheduling and medical coding requirements.
Proficient with Microsoft Office applications (intermediate) and e-mail/calendaring.

Responsibilities

Supervises assigned staff and daily operations of area(s) and evaluates performance.
Coordinates and delegates daily work assignments.
Monitors workflow and makes alterations as needed.
Serves as contact and liaison with other departments.
Identifies and implements process changes to improve patient services and staff productivity.
Partners with management to address issues requiring immediate attention.