Pediatric Patient Access Specialist

Providence Health Plan Group; Anchorage, Northern (AK, KY); Hybrid; USD 28,000 - 42,000; Full time

Job summary

Providence Health Plan Group in Anchorage is seeking a Patient Services Specialist to be the first point of contact for patients and visitors, in person or by phone. You will play a key role in delivering exceptional customer service to maintain high patient satisfaction.

The role supports the Pediatric Subspecialities department in Anchorage and participates in Providence's mission of caring for the most vulnerable in the community. Positions are full-time with day shift.

Qualifications

• 1 year customer service experience, or completion of Providence internship.
• Basic experience with electronic medical records and/or computerized billing systems.
• Medical terminology experience.

Responsibilities

• Serve as the first point of contact for patients or visitors in person or by phone.
• Maintain a high level of patient satisfaction through exceptional customer service.
• Support the Pediatric Subspecialities department in Anchorage.

Skills

Customer service

Phone support

Tools

EMR systems

Job description

Providence Health Plan Group in Anchorage is seeking a Patient Services Specialist to be the first point of contact for patients and visitors, in person or by phone. You will play a key role in delivering exceptional customer service to maintain high patient satisfaction.

The role supports the Pediatric Subspecialities department in Anchorage and participates in Providence's mission of caring for the most vulnerable in the community. Positions are full-time with day shift.