Pediatric Front Desk & Care Concierge – Anchorage

Holland America-Princess (Holland America Dawson City Inn); Anchorage (AK); On-site; USD 28,000 - 42,000; Full time

Job summary

Providence Alaska Medical Center in Anchorage is seeking a Patient Services Specialist to be the first point of contact for patients and visitors, handling in-person and phone inquiries with a focus on service excellence. The role supports pediatric subspecialities and contributes to a welcoming, professional environment.

The position emphasizes teamwork, efficient scheduling, and accurate use of EMR and billing tools while upholding Providence's mission of compassionate, whole-person care to

Qualifications

• 1 year customer service experience, or Successful completion of Providence internship.

Responsibilities

• First point of contact to patients or visitors in person or by phone.
• Contribute to maintaining high level of patient satisfaction through exceptional customer service.

Skills

Customer service

Communication

Medical terminology

Education

Internship completion

Tools

EMR systems

Billing systems

Job description

Providence Alaska Medical Center in Anchorage is seeking a Patient Services Specialist to be the first point of contact for patients and visitors, handling in-person and phone inquiries with a focus on service excellence. The role supports pediatric subspecialities and contributes to a welcoming, professional environment.

The position emphasizes teamwork, efficient scheduling, and accurate use of EMR and billing tools while upholding Providence's mission of compassionate, whole-person care to