Patient Experience Specialist

Holland America-Princess (Holland America Dawson City Inn); Anchorage (AK); On-site; USD 28,000 - 41,000; Full time

Job summary

Providence Ambulatory Care Network in Anchorage seeks a Patient Service Specialist to be the first point of contact for patients, delivering friendly, efficient service over the phone and through the virtual visit platform. You will handle front desk tasks, registrations, and billing while supporting compassionate care.

Our culture emphasizes patient-focused, whole-person care, and we strive for excellence and equity in every interaction, with Providence offering robust benefits and an inclusive

Qualifications

• 1 year experience in a medical or healthcare setting.

Responsibilities

• Handle front desk duties and patient check-in/out.
• Process patient registrations and insurance billing.
• Manage payments and cashiering.
• Provide high level of customer service via phone and the virtual visit platform.

Skills

Customer service

Phone support

Education

Some College

Tools

EMR software

Job description

Providence Ambulatory Care Network in Anchorage seeks a Patient Service Specialist to be the first point of contact for patients, delivering friendly, efficient service over the phone and through the virtual visit platform. You will handle front desk tasks, registrations, and billing while supporting compassionate care.

Our culture emphasizes patient-focused, whole-person care, and we strive for excellence and equity in every interaction, with Providence offering robust benefits and an inclusive