Pediatric Office Operations Coordinator

Brown Medicine; United States; On-site; USD 44,000 - 72,000; Full time

Job summary

Brown University Health is seeking a pediatric site/office coordinator to support non-clinical patient operations at the Providence area site. You will coordinate scheduling, registration and ambulatory workflows for pediatric patients and caregivers, while collaborating with staff to greet patients and facilitate referrals.

Role emphasizes delivering high-quality customer service through phone and patient portal communications and ensuring timely handling of outreach and documentation in the

Qualifications

• Associates degree or equivalent experience in a related field.
• Minimum of two to three years in progressively complex administrative roles in a hospital, outpatient clinic or academic setting.
• Typing and computer skills with Microsoft applications (Word, Outlook, Excel, PowerPoint, SharePoint, Teams).
• Strong organization skills and ability to prioritize work independently.

Responsibilities

• Oversees patient scheduling, registration and ambulatory workflows for pediatric patients and caregivers.
• Greet patients and support registration functions including referrals and appointment scheduling.
• Ensure high quality customer service during patient outreach via phone and electronic portals.
• Document patient contact in medical records, manage communications and outreach to overdue patients.
• Assist with scheduling visits and referrals, prior authorizations, and paperwork as needed.

Skills

Typing

Organization skills

Interpersonal skills

Customer service

Education

Associates Degree

Tools

Microsoft Word

Microsoft Outlook

Excel

PowerPoint

SharePoint

Teams

Job description

Brown University Health is seeking a pediatric site/office coordinator to support non-clinical patient operations at the Providence area site. You will coordinate scheduling, registration and ambulatory workflows for pediatric patients and caregivers, while collaborating with staff to greet patients and facilitate referrals.

Role emphasizes delivering high-quality customer service through phone and patient portal communications and ensuring timely handling of outreach and documentation in the