Pediatric Office Operations Coordinator

Lifespan; Providence (RI); On-site; USD 29,000 - 48,000; Full time

Job summary

Brown University Health is seeking a pediatric site/office coordinator to support daily non-clinical patient operations at the Providence location. You will assist with patient scheduling, registration, referrals, and outreach, ensuring high-quality customer service.

The role collaborates with Practice/Clinical Managers and staff to optimize ambulatory workflows, greet patients, and maintain accurate medical records while adapting to evolving processes and standards.

Qualifications

• Education: High school diploma or equivalent; Associate degree or extensive experience in lieu of additional degree.
• Experience: At least three years in ambulatory/outpatient medical practice operations with knowledge of medical insurance and referrals.
• Proficient in electronic medical records and related computer systems.

Responsibilities

• Oversees patient scheduling, registration and ambulatory workflows.
• Provides general support for the patient operations at the site.
• Coordinates with site leadership to improve patient workflows and experience.
• Documents patient contact in the medical record and manages referrals/communications.

Skills

Medical insurance knowledge

Electronic medical records

Medical office terminology

Education

High school diploma or equivalent

Associate degree or extensive experience in lieu of additional degree

Job description

Brown University Health is seeking a pediatric site/office coordinator to support daily non-clinical patient operations at the Providence location. You will assist with patient scheduling, registration, referrals, and outreach, ensuring high-quality customer service.

The role collaborates with Practice/Clinical Managers and staff to optimize ambulatory workflows, greet patients, and maintain accurate medical records while adapting to evolving processes and standards.