Pediatric Care Access and Scheduling Coordinator

Brown Medicine; Cranston (RI); On-site; USD 28,000 - 47,000; Full time

Job summary

Brown University Health seeks a pediatric site/office coordinator to support daily non-clinical patient operations across the sites. You will help with scheduling, registration, referrals, and ambulatory workflows for pediatric patients and caregivers.

You will greet patients, handle patient portal messages, document contacts, and assist with letters, forms, questionnaires, screenings, and authorization requests. This full-time role emphasizes customer service and collaboration with leadership.

Qualifications

• HS diploma or equivalent; associate degree preferred.
• At least three years in ambulatory or outpatient practice operations.
• Proficient with electronic medical records and related computer systems.
• Knowledge of medical insurance and referrals.

Responsibilities

• Oversee patient scheduling, registration and ambulatory workflows for pediatric patients.
• greet patients and support registration, referrals, and appointment scheduling.
• Document patient contact in the medical record including calls and portal messages.
• Assist with letters, forms, questionnaires, screenings, refill requests and referrals.
• Coordinate with site leadership to improve patient workflows and experience.
• Oversee scanning workload and fax inboxes and ensure timely addressing of tasks.
• Support non-clinical operations and outreach to patients as needed.

Skills

Medical insurance knowledge

EMR systems proficiency

Customer service

Education

High school diploma or equivalent

Associate degree

Tools

EMR systems

Job description

Brown University Health seeks a pediatric site/office coordinator to support daily non-clinical patient operations across the sites. You will help with scheduling, registration, referrals, and ambulatory workflows for pediatric patients and caregivers.

You will greet patients, handle patient portal messages, document contacts, and assist with letters, forms, questionnaires, screenings, and authorization requests. This full-time role emphasizes customer service and collaboration with leadership.