Pediatric Medical Scheduler & Patient Experience Lead

NJ PEDIATRIC NEUROSCIENCE INSTITUTE; Morristown (NJ); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Paid time off

Vision insurance

Dental insurance

Job summary

NJ Pediatric Neuroscience Institute in Morristown, NJ seeks a Scheduling Specialist to coordinate patient appointment schedules with accuracy and professionalism across multiple providers and locations.

The role emphasizes strong communication, HIPAA compliance, and teamwork with front desk, call center, and clinical teams to ensure a seamless patient experience. Proficiency with EMR systems and scheduling software is required.

Qualifications

• Knowledge of medical terminology and healthcare scheduling workflows preferred.
• High school diploma or equivalent required; associate or bachelor’s degree in healthcare administration or related field preferred.
• Demonstrated professionalism, reliability, and commitment to patient-centered care.

Responsibilities

• Schedule new and follow-up appointments promptly and accurately in accordance with NJPNI scheduling guidelines.
• Communicate effectively with patients, families, and staff to confirm appointments, provide necessary information, and address scheduling inquiries.
• Coordinate appointment times and provider availability across multiple NJPNI locations.
• Maintain accurate and up-to-date records of all patient appointments, cancellations, and rescheduled visits.
• Utilize scheduling software and EMR systems to manage patient appointments and provider calendars.
• Collaborate with clinical and administrative teams to ensure smooth patient flow and optimize daily schedules.
• Assist with resolving scheduling conflicts or issues in a professional and timely manner.
• Uphold confidentiality and ensure all scheduling activities comply with HIPAA regulations.
• Monitor provider schedules and notify staff or management of any changes or open time slots.
• Provide outstanding customer service to patients and families, ensuring a positive experience throughout the scheduling process.
• Perform other administrative duties as assigned.

Skills

Medical Scheduling

Interpersonal Skills

Customer Service

Problem Solving

Time Management

EMR Systems

Team Environment

Education

High School Diploma

Healthcare Admin Degree Preferred

Tools

Scheduling Software

EMR Systems

Job description

NJ Pediatric Neuroscience Institute in Morristown, NJ seeks a Scheduling Specialist to coordinate patient appointment schedules with accuracy and professionalism across multiple providers and locations.

The role emphasizes strong communication, HIPAA compliance, and teamwork with front desk, call center, and clinical teams to ensure a seamless patient experience. Proficiency with EMR systems and scheduling software is required.