Pediatric ICU Patient & Family Concierge

UPMC; Pittsburgh (Allegheny County); On-site; USD 22,000 - 31,000; Full time

Job summary

UPMC Children's Hospital is seeking a Full-Time Patient & Family Concierge (PFC) for the Pediatric ICU. Evening, weekend, and holiday shifts are required. The starting rate of pay for a PFC is $19.00/hr.

The PFC provides compassionate service to patients, families, and visitors during their stay, focusing on front desk duties and support. Responsibilities include greeting and assisting patients and families, serving as a resource for hospital policies, handling belongings tracking and logistics,

Qualifications

• Greet and assist patients, families, and visitors, ensuring they reach their destinations while maintaining confidentiality.
• Serve as a resource for hospital policies, visiting hours, directions, and more.
• Handle patient belongings tracking, parking validations, scooters, and meal tray delivery.
• Clean and organize patient rooms, public areas, and other spaces; replenish supplies and report maintenance needs.
• Manage and organize supplies, deliver materials to units, and monitor inventory and expiration dates.
• Answer phones, respond to patient call lights.

Responsibilities

• Greet and assist patients, families, and visitors, ensuring they reach their destinations while maintaining confidentiality.
• Serve as a resource for hospital policies, visiting hours, directions, and more.
• Handle patient belongings tracking, parking validations, scooters, and meal tray delivery.
• Clean and organize patient rooms, public areas, and replenish supplies and report maintenance needs.
• Manage and organize supplies, deliver materials to units, and monitor inventory and expiration dates.
• Answer phones, respond to patient call lights.

Job description

UPMC Children's Hospital is seeking a Full-Time Patient & Family Concierge (PFC) for the Pediatric ICU. Evening, weekend, and holiday shifts are required. The starting rate of pay for a PFC is $19.00/hr.

The PFC provides compassionate service to patients, families, and visitors during their stay, focusing on front desk duties and support. Responsibilities include greeting and assisting patients and families, serving as a resource for hospital policies, handling belongings tracking and logistics,