Cardiac ICU Concierge: Patient & Family Support

UPMC; Pittsburgh (Allegheny County); On-site; USD 42,000 - 64,000; Full time

Job summary

UPMC Shadyside is hiring a Full-Time Patient & Family Concierge to join their Cardiac ICU team at Presbyterian. You will welcome patients and families, guide them to destinations, and help coordinate services to ensure a high-quality experience.

Responsibilities include coordinating patient and visitor destinations, assisting with environmental services and dietary needs, patient transport, and managing supplies and equipment while upholding UPMC values and infection control protocols.

Responsibilities

• Destination Coordination: Welcomes patients and families, guiding them to destinations and providing information while respecting confidentiality.
• Environmental Services: Cleans and organizes assigned areas, replenishes supplies, and reports maintenance issues.
• Dietary Services: Assembles and serves meals based on dietary orders, maintains food safety, operates food service equipment, and delivers meal trays and nourishments.
• Transportation Services: Safely transports patients, equipment, and lab specimens between areas, disinfects equipment, records data, reports issues.
• Supply & Equipment Management: Orders, organizes, and delivers supplies and equipment, maintains stock and temperature logs, checks expiration dates.
• General: Answers phones, responds to call lights, interacts with patients, follows hygiene and infection control protocols.

Job description

UPMC Shadyside is hiring a Full-Time Patient & Family Concierge to join their Cardiac ICU team at Presbyterian. You will welcome patients and families, guide them to destinations, and help coordinate services to ensure a high-quality experience.

Responsibilities include coordinating patient and visitor destinations, assisting with environmental services and dietary needs, patient transport, and managing supplies and equipment while upholding UPMC values and infection control protocols.