Pediatric Health Home Care Coordination Supervisor

St. Mary's Healthcare System for Children; Uniondale (NY); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Excellent individual/family benefits

Generous paid time off

Tuition reimbursement

Life insurance

Flexible spending accounts

403(b) retirement plan

Job summary

St. Mary's Healthcare System for Children seeks a Health Home Care Coordination Supervisor Level 1 to supervise care coordination staff and ensure families receive high-quality, family-centered case management services.

This role supports advocacy for children with special health care needs and aligns with six core care management functions within the health home framework. The supervisor will guide staff on conflict resolution, monitor performance, and drive policy changes to improve care

Qualifications

• Bachelor's degree from an accredited college or university with a minimum of two years experience in the field of Health and Human Services.
• RN licensure with one year nursing experience; pediatric and/or case management experience preferred.
• MSW from an accredited school of social work with a minimum of one year experience in the field of Health and Human Services, preferred.

Responsibilities

• Oversees and monitors performance of the care coordination staff to ensure that Program participants receive quality and timely services.
• Identifies the needs and ensures access for training and ongoing staff education on processes, resources, advocacy and family centered case management services.
• Guides staff on conflict resolution, advocacy issues and promotes relationship building with families and provider agencies.
• Initiates process and policy change to ensure the delivery of family centered case management services.
• Utilizes the CANS to identify child's medical, social, educational and psychological needs; works with team to develop comprehensive plans of care.
• Monitors and assists case managers with developing plans of care according to patient's needs and program guidelines.
• Participates in case conferences to advocate for the patient and facilitates approval of case management and related services.
• Provides oversight of visits to ensure coordinated services and tracks documentation for program compliance.
• Maintains collaborative relationships with internal and outside agencies to ensure ongoing quality care coordination.
• Ensures monthly productivity and billing statistics are in accordance with program standards.
• Assists with case load coverage as needed.
• Participates in supervisor meetings biweekly and reports on case status and staff performance.
• Participates in quality improvement activities and ensures incidents and complaints are reported per regulations.
• Monitors and reports all incidents and complaints relating to patient-family health and safety; follows mandated reporter requirements.

Education

Bachelor's degree in Health & Human Services

RN licensure (1 year nursing experience)

MSW degree (preferred)

Job description

St. Mary's Healthcare System for Children seeks a Health Home Care Coordination Supervisor Level 1 to supervise care coordination staff and ensure families receive high-quality, family-centered case management services.

This role supports advocacy for children with special health care needs and aligns with six core care management functions within the health home framework. The supervisor will guide staff on conflict resolution, monitor performance, and drive policy changes to improve care