Front Office Associate-1

Children's Healthcare of Atlanta Inc.; United States; On-site; USD 38,000 - 54,000; Full time

Job summary

Children’s Healthcare of Atlanta is seeking a Front Office Associate for its Primary Care clinics. You’ll be the first point of contact, greeting families, handling check-in/check-out, verifying insurance, collecting payments, and supporting daily administrative tasks.

You’ll work with the care team to ensure smooth patient flow and HIPAA-compliant record-keeping. The role requires at least one year in a front office or healthcare-related customer service setting and a high school diploma; a

Qualifications

• One year of front office or customer service experience in a healthcare setting.
• High school diploma or equivalent.
• College degree preferred.

Responsibilities

• Greet patients and families in a friendly, professional manner.
• Assist patients with intake questionnaires in MyChart.
• Verify patient insurance through batch eligibility or on demand.
• Contact patients when insurance is inactive or PCP is incorrect.
• Check in/out patients, verify demographics and insurance information.
• Collect copays, coinsurance, deductibles and outstanding balances.
• Explain insurance rules to patients.
• Review charge capture with modifiers and linkage.
• Collaborate with clinical staff to ensure accuracy.
• Provide follow-up instructions and schedule next appointment.
• Monitor patient accounts and assist with collecting balances.
• Assist with billing questions and payment plans.
• Ensure daily payment reconciliation.
• Schedule appointments and manage provider calendars.
• Recall and follow up on missed appointments.
• Answer multi-line calls and direct inquiries.
• Follow HIPAA and confidentiality protocols.
• Maintain accurate patient records in EMR.
• Process referrals, prior authorizations, and medical record requests.
• Assist in form completion and mail/fax handling.
• Ensure waiting area is clean, organized, and child-friendly.
• Collaborate to support patient flow and service excellence.

Skills

Interpersonal skills

Organizational skills

Communication skills

Customer service

Multitasking

Education

High school diploma or equivalent

College degree preferred

Tools

EMR systems

Word

Excel

Email systems

Job description

Job Description

The Front Office Associate, Primary Care is the first point of contact for patients and their families at the primary care practice. This role is responsible for creating a welcoming environment, coordinating patient check-in and check-out, handling scheduling, insurance verification, billing, collections, and supporting administrative functions to ensure smooth day-to-day operations of the office. Collaborates with appeals department to overturn claims denial.

Experience

One year of front office or customer service experience in a healthcare setting.

Preferred Qualifications

College degree.

Knowledge and Utilization of Patient Registration Systems, Insurance Verification Systems, and/or Medicaid Portals

Pediatric office setting.

Education

High school diploma or equivalent.

Certification

No professional certifications required.

Summary

• Knowledge of medical terminology
• Proficient in EMR systems and basic computer applications (Word, Excel, email)
• Excellent interpersonal, organizational and communication skills
• Excellent customer service skills
• Proven ability to multitask in a fast-paced environment

Job Responsibilities

• Greet patients and families with a friendly and professional demeanor.
• Assist patients in completing intake questionnaires in MyChart.
• Verify patient insurance through batch eligibility or on demand.
• Contact patients whose insurance is inactive, or the PCP is incorrect.
• Check in patients, verify demographics and insurance information, responsible party, secondary insurance, PCP, etc.
• Check out patients, collect copays, coinsurance, deductibles and outstanding balances.
• Understand insurance rules and explain to patients.
• Review charge capture adding modifiers, linkage as needed.
• Collaborate with clinical staff to ensure accuracy.
• Provide follow-up instructions and schedule next appointment.
• Monitor patient accounts and assist with collecting outstanding balances.
• Assist patients with billing questions, payment plans, and financial paperwork.
• Ensure daily payment reconciliation.
• Schedule appointments and manage provider calendars.
• Knowledge of primary care well visit and immunization schedule.
• Recall, reminders and follow up all missed appointments.
• Answer multi line incoming calls, respond to inquiries, and direct calls appropriately.
• Follow protocols for giving clinical advice and identifying urgent/emergent issues.
• Maintain patient confidentiality and adhere to HIPAA regulations.
• Update and maintain accurate patient records in the electronic medical record (EMR) system.
• Process referrals, prior authorizations, and medical record requests.
• Assist in form completion - 3231, 3300, sports, camp, etc.
• Manage incoming and outgoing mail, faxes, scans, and other communications.
• Ensure waiting area and front office are clean, organized, and child friendly.
• Collaborate with clinical staff to support patient flow and service excellence.

Equal Opportunity

Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.

Primary Location Address

210 E Felton Rd

Job Family

Patient Access

Company Overview

Children’s Healthcare of Atlanta has been 100 percent committed to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow. With 3 hospitals, 20 neighborhood locations and a total of 673 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 60 pediatric specialties and programs and is ranked among the top children’s hospitals in the country by U.S. News & World Report. Children’s has been recognized as a Fortune 100 Best Place to Work, a Best Place for Working Mothers, and as a top employer for diversity and millennials.