Front Office Associate

Children's Healthcare of Atlanta Inc.; Johns Creek (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Children's Healthcare of Atlanta is seeking a Front Office Associate in Johns Creek to be the welcoming first contact for patients and families in our primary care practice. You will handle check-in/check-out, scheduling, insurance verification, and billing support to keep daily operations running smoothly.

You will work with a care team to verify eligibility, collect copays, and protect patient confidentiality under HIPAA.

Qualifications

• Experience in front office or patient-facing role in healthcare.
• Knowledge of medical terminology and billing basics.
• Familiarity with primary care workflows and patient registration processes.

Responsibilities

• Greet patients and families in a friendly, professional manner.
• Assist patients with intake forms in MyChart and data entry.
• Verify patient insurance and batch eligibility.
• Communicate with patients about coverage, deductibles and copays.
• Check in/out and process payments; collect outstanding balances.
• Maintain accurate EMR records and coordinate with clinical staff.

Skills

Customer service

Interpersonal skills

Multitasking

HIPAA knowledge

Education

College degree

High school diploma or equivalent

Tools

EMR systems

Word

Excel

Email

Job description

Work Shift Day, Work Day(s) Friday, Monday, Thursday, Tuesday, Wednesday Shift Start Time 8:00 AM Shift End Time 5:00 PM Worker Sub-Type Regular Children's is one of the nation's leading children's hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We're committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children's.

Job Description

The Front Office Associate, Primary Care is the first point of contact for patients and their families at the primary care practice. This role is responsible for creating a welcoming environment, coordinating patient check-in and check-out, handling scheduling, insurance verification, billing, collections, and supporting administrative functions to ensure smooth day-to-day operations of the office. Collaborates with appeals department to overturn claims denial.

Experience

• One year of front office or customer service experience in a healthcare setting.

Preferred Qualifications

• College degree.
• Knowledge and utilization of patient registration systems, insurance verification systems, and/or Medicaid portals.
• Pediatric office setting.
• Education High school diploma or equivalent.

Certification Summary

• No professional certifications required.

Knowledge, Skills, and Abilities

• Knowledge of medical terminology.
• Proficient in EMR systems and basic computer applications (Word, Excel, email).
• Excellent interpersonal, organizational and communication skills.
• Excellent customer service skills.
• Proven ability to multitask in a fast-paced environment.

Job Responsibilities

• Greet patients and families with a friendly and professional demeanor.
• Assist patients in completing intake questionnaires in MyChart.
• Verify patient insurance through batch eligibility or on demand.
• Contact patients whose insurance is inactive, or the PCP is incorrect.
• Check in patients, verify demographics and insurance information, responsible party, secondary insurance, PCP, etc.
• Check out patients, collect copays, coinsurance, deductibles and outstanding balances.
• Understand insurance rules and explain to patients.
• Review charge capture adding modifiers, linkage as needed.
• Collaborate with clinical staff to ensure accuracy.
• Provide follow-up instructions and schedule next appointment.
• Monitor patient accounts and assist with collecting outstanding balances.
• Assist patients with billing questions, payment plans, and financial paperwork.
• Ensure daily payment reconciliation.
• Schedule appointments and manage provider calendars.
• Knowledge of primary care well visit and immunization schedule.
• Recall, reminders and follow up all missed appointments.
• Answer multi line incoming calls, respond to inquiries, and direct calls appropriately.
• Follow protocols for giving clinical advice and identifying urgent/emergent issues.
• Maintain patient confidentiality and adhere to HIPAA regulations.
• Update and maintain accurate patient records in the electronic medical record (EMR) system.
• Process referrals, prior authorizations, and medical record requests.
• Assist in form completion - 3231, 3300, sports, camp, etc.
• Manage incoming and outgoing mail, faxes, scans, and other communications.
• Ensure waiting area and front office are clean, organized, and child friendly.
• Collaborate with clinical staff to support patient flow and service excellence.

Children's Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.

Primary Location Address 4395 Johns Creek Parkway

Job Family Patient Access

Children's Healthcare of Atlanta has been 100 percent committed to kids for more than 100 years. A not-for-profit organization, Children's is dedicated to making kids better today and healthier tomorrow. With 3 hospitals, 20 neighborhood locations and a total of 673 beds, Children's is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children's offers access to more than 60 pediatric specialties and programs and is ranked among the top children's hospitals in the country by U.S. News & World Report. Children's has been recognized as a Fortune 100 Best Place to Work, a Best Place for Working Mothers, and as a top employer for diversity and millennials.

We offer a comprehensive compensation and benefit package that supports our mission, vision and values.

We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country. Connect to our mission of making kids better today and healthier tomorrow.