Pediatric Front Office & Scheduling Specialist

Brown-University-Health-1; Providence (RI); On-site; USD 29,000 - 48,000; Full time

Job summary

Brown University Health in Providence, RI, seeks a pediatric site/office coordinator to support daily non-clinical operations, patient scheduling, registration, and ambulatory workflows for pediatric patients and caregivers. You will greet patients and assist with referrals, appointments, and excellent customer service.

Work closely with department staff to document communications, manage payments, coordinate with leadership to improve workflows, and help with outreach, forms, and prior

Qualifications

• Associates degree in a related field or equivalent experience.
• Typing and computer skills; experience with Microsoft tools beyond basics.
• Strong organization and prioritization skills.
• Minimum 2–3 years of progressively complex administrative experience in hospital/clinic/academics.
• Ability to work independently within Brown University Health policies.

Responsibilities

• Oversee patient scheduling, registration and ambulatory workflows for pediatric patients.
• Support registration, referrals, and patient outreach via phone and portals.
• Document patient contact in medical records.
• Assist with patient letters, forms, referrals, and medication refill requests.
• Coordinate with site leadership to improve workflows and patient experience.
• Schedule visits and referrals, obtain prior authorizations.
• End-of-day reconciliation of payments and arrivals.

Skills

Microsoft Word

Microsoft Outlook

Microsoft Excel

PowerPoint

SharePoint

Teams

Typing

Time management

Interpersonal skills

Organizational skills

Administrative support

Data entry

Education

Associate degree or equivalent

Tools

LifeChart

Job description

Brown University Health in Providence, RI, seeks a pediatric site/office coordinator to support daily non-clinical operations, patient scheduling, registration, and ambulatory workflows for pediatric patients and caregivers. You will greet patients and assist with referrals, appointments, and excellent customer service.

Work closely with department staff to document communications, manage payments, coordinate with leadership to improve workflows, and help with outreach, forms, and prior