Pediatric Patient Experience & Operations Coordinator

Brown University Health; Providence (RI); On-site; USD 29,000 - 48,000; Full time

Job summary

Brown University Health is seeking a Pediatric Site/Office Coordinator to support daily non-clinical patient operations at the Providence location. Responsibilities include managing patient scheduling, registration, and ambulatory workflows for pediatric patients and caregivers, while delivering high-quality customer service via phone and patient portals.

The role involves coordinating with site leadership to improve workflows, documenting contacts, and assisting with referrals, letters, and

Qualifications

• Equivalent to an Associate's Degree in a related field; extensive experience may be considered in lieu.
• Typing and computer skills for multiple systems; proficient with Microsoft products.

Responsibilities

• Oversees patient scheduling, registration and ambulatory workflows for pediatric patients and caregivers.
• Greet patients and support registration functions including referrals and appointment scheduling.
• Ensure high quality customer service during patient outreach via phone and electronic portals.
• Document patient contact in the medical record (phone calls, portal messages, confirmation calls, wait-list outreach).
• Assist with patient letters, forms, questionnaires, screenings, and medication refill requests.
• Coordinate with site leadership to improve patient workflows and experiences.
• Oversee scanning workload and electronic fax inboxes; ensure timely addressing of tasks.
• Support scheduling outside the LifeChart department when needed; obtain referrals and prior authorizations.

Skills

Typing

Organization

Interpersonal skills

Prioritization

Customer service

Education

Associates degree in related field

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Microsoft PowerPoint

SharePoint

Teams

Job description

Brown University Health is seeking a Pediatric Site/Office Coordinator to support daily non-clinical patient operations at the Providence location. Responsibilities include managing patient scheduling, registration, and ambulatory workflows for pediatric patients and caregivers, while delivering high-quality customer service via phone and patient portals.

The role involves coordinating with site leadership to improve workflows, documenting contacts, and assisting with referrals, letters, and