Pediatric Front Office Coordinator | Patient Access

Children's Healthcare of Atlanta Inc.; Cumming (GA); On-site; USD 21,000 - 29,000; Full time

Job summary

Children’s Healthcare of Atlanta is seeking a Front Office Associate for the Primary Care practice. This role serves as the first point of contact for patients and families, handling check-in/check-out, scheduling, insurance verification, billing support, and administrative tasks to ensure smooth daily office operations.

The ideal candidate has at least 1 year of front desk or healthcare customer service experience, a high school diploma or equivalent, and familiarity with EMR systems.

Qualifications

• One year of front office or customer service experience in a healthcare setting.
• High school diploma or equivalent required; college degree preferred.
• Knowledge of patient registration, insurance verification systems, and Medicaid portals is a plus.
• Experience in a pediatric office setting is preferred.

Responsibilities

• Greet patients and families in a welcoming manner.
• Assist with intake questionnaires in MyChart and verify demographics.
• Verify insurance, contact patients with inactive or incorrect coverage.
• Check in/out, collect copays and explain insurance rules.
• Manage scheduling, reminders, referrals and prior authorizations.
• Maintain patient records in the EMR, ensure confidentiality and HIPAA compliance.
• Collaborate with clinical staff to support patient flow and service excellence.

Skills

Front desk experience

Healthcare customer service

Multitasking

Communication skills

Interpersonal skills

Organizational skills

Education

High school diploma or equivalent

College degree

Tools

EMR systems

Microsoft Word

Excel

Email

Job description

Children’s Healthcare of Atlanta is seeking a Front Office Associate for the Primary Care practice. This role serves as the first point of contact for patients and families, handling check-in/check-out, scheduling, insurance verification, billing support, and administrative tasks to ensure smooth daily office operations.

The ideal candidate has at least 1 year of front desk or healthcare customer service experience, a high school diploma or equivalent, and familiarity with EMR systems.